Beachfront Guest Experience Lead

Saadiyat Beach Club; Abu Dhabi Emirate; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Tax-free salary

Health insurance

Accommodation

Flights home

Life insurance

Tips

Job summary

Kai Beach by Aldar Hospitality on Saadiyat Island offers a boho-inspired setting where emerald waters and wooden walkways set the scene for relaxation. You will greet guests, provide orientation on services, and help ensure a warm, memorable beach experience.

You will manage reservations for cabanas and water sports, address guest questions, brief on safety protocols, and contribute to service improvements.

Responsibilities

• Greet guests on arrival and orient them to services and activities.
• Address guest questions and concerns with information on rules, safety, and services to ensure comfort.
• Manage reservations for cabanas, lounges, and water sports with the beach team to ensure availability and seamless service.
• Handle guest complaints promptly, resolving issues to maintain satisfaction.
• Brief guests on safety protocols and regulations to maintain a safe environment.
• Gather guest feedback and report insights to management for service improvement.
• Keep the beach area clean, well-organized, and guest-ready at all times.

Job description

Kai Beach by Aldar Hospitality on Saadiyat Island offers a boho-inspired setting where emerald waters and wooden walkways set the scene for relaxation. You will greet guests, provide orientation on services, and help ensure a warm, memorable beach experience.

You will manage reservations for cabanas and water sports, address guest questions, brief on safety protocols, and contribute to service improvements.