Guest Relations Executive (Kai Beach)

Saadiyat Beach Club; Abu Dhabi Emirate; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Tax-free salary

Health insurance

Accommodation

Flights home

Life insurance

Tips

Job summary

Kai Beach by Aldar Hospitality on Saadiyat Island offers a boho-inspired setting where emerald waters and wooden walkways set the scene for relaxation. You will greet guests, provide orientation on services, and help ensure a warm, memorable beach experience.

You will manage reservations for cabanas and water sports, address guest questions, brief on safety protocols, and contribute to service improvements.

Responsibilities

• Greet guests on arrival and orient them to services and activities.
• Address guest questions and concerns with information on rules, safety, and services to ensure comfort.
• Manage reservations for cabanas, lounges, and water sports with the beach team to ensure availability and seamless service.
• Handle guest complaints promptly, resolving issues to maintain satisfaction.
• Brief guests on safety protocols and regulations to maintain a safe environment.
• Gather guest feedback and report insights to management for service improvement.
• Keep the beach area clean, well-organized, and guest-ready at all times.

Job description

Kai Beach by Aldar Hospitality is a boho-inspired location on Saadiyat Island, where its emerald waters provide the perfect backdrop for relaxation. Immerse yourself in nature as you spot bottlenose dolphins and sea turtles. Enjoy our tepee huts, cosy cabanas, and stunning wooden walkways leading to the beach, creating an idyllic atmosphere for unwinding, and savouring the beauty of paradise.

About the Job

• Greet guests upon arrival at the beach and provide orientation on available services, amenities, and activities, and ensure they feel warmly welcomed.
• Address any guest questions or concerns, providing information about beach rules, safety guidelines, and services to ensure a comfortable stay.
• Manage reservations for beach facilities like cabanas, lounges, and water sports, coordinating with the beach team to ensure availability and seamless service.
• Handle any guest complaints or issues promptly, working to resolve them efficiently and with a focus on guest satisfaction.
• Brief guests on beach safety protocols and regulations, ensuring they understand and follow guidelines to maintain a safe beach environment.
• Gather guest feedback on their beach experience and report insights to management, contributing to service improvement initiatives.
• Work with the beach operations team to ensure the beach area remains clean, well-organized, and guest-ready at all times.

About the Benefits

We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.

Equal Opportunity Statement

Aldar is an equal-opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.