Customer Service Assistant - Part-time - Emirati Talent

Commercial Bank International; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Commercial Bank International in Dubai seeks a customer service assistant to respond to inquiries, process requests, and support daily branch operations. You will greet customers with courtesy, answer inquiries by phone, email, or in person, and direct them to the appropriate department as needed.

Role includes assisting with account openings and routine transactions, keeping information confidential, and coordinating with other departments to resolve issues while maintaining service standards

Qualifications

• High school diploma or equivalent; bachelor's degree in progress is a plus.
• Excellent spoken and written communication in English and Arabic.
• Ability to work in a fast-paced, customer-oriented environment.

Responsibilities

• Greet and assist customers with banking needs in a courteous way.
• Respond to inquiries via phone, email, or in person and direct to proper dept.
• Support processing of account openings, deposits, withdrawals and routine transactions.
• Ensure confidentiality and accuracy of customer information and documents.
• Maintain branch records, filing, and administrative tasks.
• Coordinate with departments to resolve customer issues effectively.
• Uphold service standards and contribute to a positive customer experience.

Skills

English & Arabic communication

MS Office (Word, Excel, Outlook)

Education

High school diploma

Bachelor's degree in progress

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

To assist in providing excellent customer service to clients by responding to inquiries, processing requests, and supporting daily branch operations in an efficient and professional manner.

Key Accountabilities

• Greet and assist customers with their banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct them to the appropriate department if needed.
• Support the processing of account openings, deposits, withdrawals, and other routine banking transactions.
• Ensure customer information and documents are handled with confidentiality and accuracy.
• Assist in maintaining branch records, filing, and administrative documentation.
• Coordinate with other departments to resolve customer issues efficiently.
• Uphold the bank’s service standards and contribute to a positive customer experience.

Education

• High school diploma or equivalent (Bachelor’s degree in progress is an advantage).

Other Skills & Requirements

• Excellent spoken and written communication in English and Arabic.
• Good understanding of Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced, customer-oriented environment.
• Professional appearance, positive attitude, and strong interpersonal skills.
• Punctual, reliable, and able to maintain confidentiality.