Baggage Services Lead — Safe, Efficient Ops at Dubai Airport

dnata; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

dnata is seeking a Baggage Services Agent to perform baggage-related activities at DWC in line with safety and operational standards, ensuring optimum service quality for customers.

The role involves leading by example in safety, organizing daily operations, overseeing baggage handling, and ensuring SLAs are met while coordinating with outsourced teams and stakeholders to support smooth operations.

Qualifications

• High School Certificate required.
• 2–4 years of experience in business administration, aviation, ground handling or customer service.
• English Level 4 requirement for internal candidates.

Responsibilities

• Lead by example in safe working practices and workload balance.
• Conduct safety briefings at the start of each shift.
• Organize daily operations for efficient task completion and SOP compliance.
• Ensure outsourced teams understand responsibilities and meet SLAs.
• Brief team on daily tasks, provide guidance and feedback.
• Oversee baggage sortation, handling, loading, arrival, transfer and departure activities.
• Escalate issues to Supervisor and support manual handling as needed.
• Ensure compliance with work instructions and procedures.
• Monitor equipment serviceability and take corrective action when needed.
• Maintain shift records and coordinate with stakeholders for smooth operations.

Skills

Communication

Safety awareness

Education

High School Certificate

Job description

dnata is seeking a Baggage Services Agent to perform baggage-related activities at DWC in line with safety and operational standards, ensuring optimum service quality for customers.

The role involves leading by example in safety, organizing daily operations, overseeing baggage handling, and ensuring SLAs are met while coordinating with outsourced teams and stakeholders to support smooth operations.