Baggage Services Lead – Safe, Efficient Ground Ops

dnata; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Job summary

dnata is seeking a Baggage Services Agent to join our team at Dubai World Central (DWC). You will lead baggage operations, ensure safety and service standards, and coordinate with internal and outsourced teams to meet SLAs and timelines.

Ideal candidates will have 2–4 years of relevant experience, a High School Certificate, and strong written and spoken English. This on-site role offers a tax-free salary and travel benefits with dnata’s global network.

Qualifications

• High School Certificate is required.
• 2–4 years of experience in business administration, aviation, ground handling or customer service.
• English Level 4 is preferred for internal candidates.

Responsibilities

• Promote safe working practices and ensure fair workload distribution.
• Conduct safety briefings at the start of each shift and address safety risks.
• Organize daily baggage operations to meet procedures and service standards.
• Ensure outsourced teams understand responsibilities and SLA requirements.
• Brief and guide team members, provide performance feedback.
• Oversee baggage sortation, handling, loading, unloading, arrival, transfer and departure tasks to meet timelines.
• Escalate operational issues to the Supervisor and support manual handling as needed.
• Ensure compliance with SOPs and equipment, systems and operational requirements.
• Maintain shift records and coordinate with stakeholders for smooth operations.

Skills

Communication skills

English Level 4

Customer service

Education

High School Certificate

Job description

dnata is seeking a Baggage Services Agent to join our team at Dubai World Central (DWC). You will lead baggage operations, ensure safety and service standards, and coordinate with internal and outsourced teams to meet SLAs and timelines.

Ideal candidates will have 2–4 years of relevant experience, a High School Certificate, and strong written and spoken English. This on-site role offers a tax-free salary and travel benefits with dnata’s global network.