Baggage Services Agent - DWC

dnata; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Travel benefits

Flight and hotel discounts

Job summary

dnata is seeking a Baggage Services Agent to perform baggage-related activities at DWC in line with safety and operational standards, ensuring optimum service quality for customers.

The role involves leading by example in safety, organizing daily operations, overseeing baggage handling, and ensuring SLAs are met while coordinating with outsourced teams and stakeholders to support smooth operations.

Qualifications

• High School Certificate required.
• 2–4 years of experience in business administration, aviation, ground handling or customer service.
• English Level 4 requirement for internal candidates.

Responsibilities

• Lead by example in safe working practices and workload balance.
• Conduct safety briefings at the start of each shift.
• Organize daily operations for efficient task completion and SOP compliance.
• Ensure outsourced teams understand responsibilities and meet SLAs.
• Brief team on daily tasks, provide guidance and feedback.
• Oversee baggage sortation, handling, loading, arrival, transfer and departure activities.
• Escalate issues to Supervisor and support manual handling as needed.
• Ensure compliance with work instructions and procedures.
• Monitor equipment serviceability and take corrective action when needed.
• Maintain shift records and coordinate with stakeholders for smooth operations.

Skills

Communication

Safety awareness

Education

High School Certificate

Job description

Job Purpose

dnata is one of the world's largest air and travel service providers ; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

As a Baggage services Agent you will perform baggage related activities at DWC in line with dnata's safety and operational standards, ensuring optimum service quality to our customers.

In This Role, You Will

• Lead by example in promoting safe working practices and ensuring equal workload distribution across the team.
• Conduct safety briefings at the start of each shift and intervene immediately when safety risks are identified.
• Organize daily operations to ensure tasks are completed efficiently and in compliance with procedures and service standards.
• Ensure outsourced teams understand their responsibilities and meet SLA requirements.
• Brief team members on daily responsibilities, provide guidance, and deliver performance feedback.
• Oversee baggage sortation, handling, loading, offloading, arrival, transfer, and departure activities to meet operational timelines.
• Escalate operational issues to the Supervisor when required and support manual handling activities as needed.
• Ensure compliance with work instructions, standard operating procedures, and operational requirements.
• Monitor the serviceability of equipment and support systems, taking corrective action in case of breakdowns or failures.
• Maintain accurate shift records and documentation while coordinating effectively with relevant stakeholders to support smooth operations.

Qualification

• Possess a High School Certificate
• Have a minimum of 2 to 4 years of experience in business administration, aviation, ground handling, customer Service.
• Possess English Level 4 - (internal candidates)

Additional Consideration Will Given To Candidates Who Have

• A UAE driving licence or Home country driving licence,
• Good written and spoken communication

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. you can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.