Baggage Operations Lead: Safety, SLA & Team Excellence

Velora Aviation; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Velora Aviation in Abu Dhabi seeks a Baggage Team Leader to provide frontline leadership and supervise baggage handling operations, ensuring safe, efficient and timely movement of passenger bags while meeting SLAs. You will drive a high-performance culture, enforce SOPs, coordinate team briefings, and ensure accurate documentation, reporting safety issues and incidents per procedures.

The role requires a high school education, at least 3 years in airport ground handling, and a valid UAE driving

Qualifications

• Secondary / High school level education.
• Minimum 3 years’ experience in airport ground handling industry.
• Valid UAE Driving License.

Responsibilities

• Plan, update and supervise activities to ensure the safe and professional delivery of service for all customer airlines in line with the defined SLAs and quality standards
• Drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment
• Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe and secure operation
• Encourage consistency and collaboration by ensuring clear communication at all levels including team briefings and completion of relevant reports
• Ensure that all documentation pertaining to the tasks performed are accurately completed
• Proactively work towards the connection of all passengers and bags
• Ensure they operate safely in compliance with applicable procedures and instructions
• Report safety, security and service occurrences, errors, hazards and near‑misses utilizing the established reporting procedures

Skills

Team leadership

Operational supervision

Safety & compliance

Communication

Documentation

Incident reporting

Job description

Velora Aviation in Abu Dhabi seeks a Baggage Team Leader to provide frontline leadership and supervise baggage handling operations, ensuring safe, efficient and timely movement of passenger bags while meeting SLAs. You will drive a high-performance culture, enforce SOPs, coordinate team briefings, and ensure accurate documentation, reporting safety issues and incidents per procedures.

The role requires a high school education, at least 3 years in airport ground handling, and a valid UAE driving