Baggage Services Agent - DWC

dnata; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Job summary

dnata is seeking a Baggage Services Agent to join our team at Dubai World Central (DWC). You will lead baggage operations, ensure safety and service standards, and coordinate with internal and outsourced teams to meet SLAs and timelines.

Ideal candidates will have 2–4 years of relevant experience, a High School Certificate, and strong written and spoken English. This on-site role offers a tax-free salary and travel benefits with dnata’s global network.

Qualifications

• High School Certificate is required.
• 2–4 years of experience in business administration, aviation, ground handling or customer service.
• English Level 4 is preferred for internal candidates.

Responsibilities

• Promote safe working practices and ensure fair workload distribution.
• Conduct safety briefings at the start of each shift and address safety risks.
• Organize daily baggage operations to meet procedures and service standards.
• Ensure outsourced teams understand responsibilities and SLA requirements.
• Brief and guide team members, provide performance feedback.
• Oversee baggage sortation, handling, loading, unloading, arrival, transfer and departure tasks to meet timelines.
• Escalate operational issues to the Supervisor and support manual handling as needed.
• Ensure compliance with SOPs and equipment, systems and operational requirements.
• Maintain shift records and coordinate with stakeholders for smooth operations.

Skills

Communication skills

English Level 4

Customer service

Education

High School Certificate

Job description

Job Description:

Job Purpose

dnata is one of the world's largest air and travel service providers ; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

As a Baggage services Agent you will perform baggage related activities at DWC in line with dnata's safety and operational standards, ensuring optimum service quality to our customers.

In This Role, You Will

• Lead by example in promoting safe working practices and ensuring equal workload distribution across the team.
• Conduct safety briefings at the start of each shift and intervene immediately when safety risks are identified.
• Organize daily operations to ensure tasks are completed efficiently and in compliance with procedures and service standards.
• Ensure outsourced teams understand their responsibilities and meet SLA requirements.
• Brief team members on daily responsibilities, provide guidance, and deliver performance feedback.
• Oversee baggage sortation, handling, loading, offloading, arrival, transfer, and departure activities to meet operational timelines.
• Escalate operational issues to the Supervisor when required and support manual handling activities as needed.
• Ensure compliance with work instructions, standard operating procedures, and operational requirements.
• Monitor the serviceability of equipment and support systems, taking corrective action in case of breakdowns or failures.
• Maintain accurate shift records and documentation while coordinating effectively with relevant stakeholders to support smooth operations.

Qualification

To be consider for this role, you will have to meet the below requirements:

• Possess a High School Certificate
• Have a minimum of 2 to 4 years of experience in business administration, aviation, ground handling, customer Service.
• Possess English Level 4 - (internal candidates)

Additional Consideration Will Given To Candidates Who Have

• A UAE driving licence or Home country driving licence,
• Good written and spoken communication

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. you can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what's it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.