Baggage Operations Leader

Velora; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Velora is seeking a Baggage Team Leader to oversee frontline operations in baggage handling, ensuring safe, efficient movement of passenger baggage and delivery of service level agreements. The role requires guiding teams, maintaining safety standards and driving a culture of accountability.

Responsibilities include supervising activities, ensuring SOP adherence, fostering clear communication, and reporting incidents per procedures, with a focus on guest experience and operational excellence.

Qualifications

• Leadership experience in guiding teams within operations.
• Commitment to safety, security and SOP adherence.
• Strong communication to relay information across levels.

Responsibilities

• Plan, supervise and coordinate baggage handling activities to meet SLAs and quality standards.
• Promote a high-performance culture and empower team members.
• Ensure SOPs are followed for safe, secure operations.
• Facilitate clear communication through briefings and reporting.
• Complete required documentation accurately.
• Ensure passenger and baggage connection is managed effectively.
• Report safety, security and service incidents per procedures.

Skills

Leadership

Team supervision

Safety compliance

Communication

Education

Secondary / High school level education

3 years' experience in airport ground handling

Job description

Velora is seeking a Baggage Team Leader to oversee frontline operations in baggage handling, ensuring safe, efficient movement of passenger baggage and delivery of service level agreements. The role requires guiding teams, maintaining safety standards and driving a culture of accountability.

Responsibilities include supervising activities, ensuring SOP adherence, fostering clear communication, and reporting incidents per procedures, with a focus on guest experience and operational excellence.