Baggage Team Leader

Velora; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Velora is seeking a Baggage Team Leader to oversee frontline operations in baggage handling, ensuring safe, efficient movement of passenger baggage and delivery of service level agreements. The role requires guiding teams, maintaining safety standards and driving a culture of accountability.

Responsibilities include supervising activities, ensuring SOP adherence, fostering clear communication, and reporting incidents per procedures, with a focus on guest experience and operational excellence.

Qualifications

• Leadership experience in guiding teams within operations.
• Commitment to safety, security and SOP adherence.
• Strong communication to relay information across levels.

Responsibilities

• Plan, supervise and coordinate baggage handling activities to meet SLAs and quality standards.
• Promote a high-performance culture and empower team members.
• Ensure SOPs are followed for safe, secure operations.
• Facilitate clear communication through briefings and reporting.
• Complete required documentation accurately.
• Ensure passenger and baggage connection is managed effectively.
• Report safety, security and service incidents per procedures.

Skills

Leadership

Team supervision

Safety compliance

Communication

Education

Secondary / High school level education

3 years' experience in airport ground handling

Job description

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The Baggage Team Leader provides front-line leadership and operational supervision within baggage handling operations to ensure the safe, efficient and timely movement of passenger baggage. The role is responsible for delivering operational excellence, maintaining safety and compliance and leading teams to meet service level agreements (SLAs) while ensuring a superior guest experience.

Accountabilities

• Plan, update and supervise activities in order to ensure the safe and professional delivery of service for all customer airlines in line with the defined SLAs and quality standards
• Drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment
• Ensuring that all SOPs are adhered to at all times both by yourself and your team members allowing for a safe and secure operation
• Encourage consistency and collaboration by ensuring clear communication at all levels including team briefings and completion of relevant reports
• Ensure that all documentation pertaining to the tasks performed are accurately completed
• Proactively work towards the connection of all passengers and bags
• Ensure they operate safely in compliance with applicable procedures and instructions
• Report safety, security and service occurrences, errors, hazards and near-misses utilizing the established reporting procedures

Education & Experience

• Secondary / High school level education
• Minimum 3 years' experience in airport ground handling industry