Head of Cabin Appearance & Operational Excellence

Velora; Abu Dhabi; On-site; AED 350,000 - 520,000; Full time

Job summary

Velora is seeking a Head of Cabin Appearance to set strategic direction and lead end-to-end cabin appearance services across customer airline operations. You will oversee transit cleaning, deep cleaning, disinfection, and cabin dressing while managing budgets, resources, and performance metrics.

You will build a high-performing team, maintain relationships with airlines and airport authorities, and drive continuous improvement in safety, quality, and regulatory compliance.

Qualifications

• Bachelor's Degree in Aviation Management, Airport Operations, Business Administration, Operations Management, or a related field.
• MBA or aviation-related discipline preferred.
• Minimum 11 years of relevant aviation, airport, airline, or ground handling experience, including at least 5 years in a management or senior leadership role.
• Proven experience leading large operational teams and managing service quality, turnaround performance, budgets, and customer-facing operations.
• Strong knowledge of aircraft turnaround operations, safety management, quality assurance, and regulatory requirements.

Responsibilities

• Lead the overall cabin appearance strategy, governance, and operational performance across all airline customers.
• Oversee end-to-end delivery of cabin cleaning services, including transit cleaning, deep cleaning, disinfection, and cabin dressing.
• Manage departmental budgets, manpower planning, operational resources, and commercial performance.
• Build and lead a high-performing workforce through recruitment, training, succession planning, and leadership development.
• Maintain strategic relationships with airlines, airport authorities, and key stakeholders to ensure service excellence and customer satisfaction.
• Drive continuous improvement initiatives, operational readiness, technology adoption, and service enhancement programs.
• Ensure compliance with safety, security, quality, hygiene, environmental, and regulatory requirements.

Skills

Leadership

Strategic planning

Commercial acumen

Financial acumen

Operations management

Stakeholder management

Decision making

Change management

Fast-paced environment

Education

Bachelor's in Aviation Management

MBA or Aviation-related discipline

Job description

Velora is seeking a Head of Cabin Appearance to set strategic direction and lead end-to-end cabin appearance services across customer airline operations. You will oversee transit cleaning, deep cleaning, disinfection, and cabin dressing while managing budgets, resources, and performance metrics.

You will build a high-performing team, maintain relationships with airlines and airport authorities, and drive continuous improvement in safety, quality, and regulatory compliance.