BACK OFFICE ADMIN

Recruitment Hub At Atlas & Arrow Fz; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Recruitment Hub At Atlas & Arrow Fz in Dubai seeks an experienced Back Office Admin with strong phone communication to manage customer needs and staff coordination. The role focuses on follow-up tasks, scheduling, and maintaining positive relationships with customers and staff.

Experience in the cleaning industry is advantageous. Proficiency in WhatsApp, Email, and Phone communications is required to ensure seamless service and timely payments.

Qualifications

• Excellent communication skills via phone.
• Ability to understand customer needs.
• Strong organizational and scheduling abilities.
• Managerial skills for coordinating staff actions.
• Proficient in coordinating pickups/drops and maintaining relationships.

Responsibilities

• Follow up pickup and drop for staff.
• Organize schedules considering road status and other bookings.
• Maintain a good relationship with the customer.
• Follow up with staff that attended the cleaning service.
• Handle LPO/Gate pass and related paperwork.
• Follow up pending payments.
• Quality check with the customer via phone.
• Build relationships between the company and customers via phone/WhatsApp/Email.

Skills

Communication skills

Phone communication

Customer needs understanding

Managerial skills

Schedule organization

WhatsApp/Email/Phone communication

Job description

We need experienced candidates tofill the position as BACK OFFICE ADMIN in Dubai.

The Admin must have goodcommunication skills through the phone.

Good understanding of customer need.

Ability to have managerial skillslike:

• Follow up the pickup and drop forthe staff.
• Organize the schedule consideringthe road status and other bookings
• Maintaining a good relationshipwith the customer
• Follow up with the staff that haveattended the cleaning service
• Handling the LPO (Gate pass)
• Follow up the pending payment
• Doing a quality check with thecustomer through the phone
• Build relationship between thecompany and the customer through the phone
• Ability to communicate with thestaff and the customer through whatsApp, Email and Phone.

Previous experienced as Admin inCleaning Company is advantage.