Dubai Admin & Customer Relations Specialist

Recruitment Hub At Atlas & Arrow Fz; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Recruitment Hub At Atlas & Arrow Fz in Dubai seeks an experienced Back Office Admin with strong phone communication to manage customer needs and staff coordination. The role focuses on follow-up tasks, scheduling, and maintaining positive relationships with customers and staff.

Experience in the cleaning industry is advantageous. Proficiency in WhatsApp, Email, and Phone communications is required to ensure seamless service and timely payments.

Qualifications

• Excellent communication skills via phone.
• Ability to understand customer needs.
• Strong organizational and scheduling abilities.
• Managerial skills for coordinating staff actions.
• Proficient in coordinating pickups/drops and maintaining relationships.

Responsibilities

• Follow up pickup and drop for staff.
• Organize schedules considering road status and other bookings.
• Maintain a good relationship with the customer.
• Follow up with staff that attended the cleaning service.
• Handle LPO/Gate pass and related paperwork.
• Follow up pending payments.
• Quality check with the customer via phone.
• Build relationships between the company and customers via phone/WhatsApp/Email.

Skills

Communication skills

Phone communication

Customer needs understanding

Managerial skills

Schedule organization

WhatsApp/Email/Phone communication

Job description

Recruitment Hub At Atlas & Arrow Fz in Dubai seeks an experienced Back Office Admin with strong phone communication to manage customer needs and staff coordination. The role focuses on follow-up tasks, scheduling, and maintaining positive relationships with customers and staff.

Experience in the cleaning industry is advantageous. Proficiency in WhatsApp, Email, and Phone communications is required to ensure seamless service and timely payments.