B2B Office Automation Sales & Service Specialist

Al Futtaim Private Company LLC; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Uae Job Alert is seeking a Work Controller in Dubai to manage customer service requests and coordinate field support for printers and MFPs. The successful candidate will ensure efficient service delivery and maintain positive customer relationships.

The role requires a Bachelor's degree, 3-5 years of experience in a service coordination role, and expertise in MS Excel, PowerPoint, and Outlook. Strong sales skills and excellent communication abilities are a must.

Qualifications

• 3-5 years of experience in a similar position, ideally in Consumer Electronics or IT industry inventory management.
• Experience in service coordination and sales-related tasks.
• Ability to handle customer needs effectively.

Responsibilities

• Log and manage service delivery requests and supply delivery requests.
• Monitor service level agreements (SLAs) for quick response times.
• Provide phone/email support for customer troubleshooting.
• Prepare and send estimates/quotes for repairs or replacements.
• Update and track the entire lifecycle of service jobs in SAP.
• Ensure timely collections of outstanding payments.

Skills

Sales Skills

Analytical and Problem-Solving Abilities

Customer Handling

Communication Skills

Organizational Skills

Time Management Skills

Business Acumen

Education

Bachelor's Degree

Tools

MS Excel

PowerPoint

Outlook

Job description

Uae Job Alert is seeking a Work Controller in Dubai to manage customer service requests and coordinate field support for printers and MFPs. The successful candidate will ensure efficient service delivery and maintain positive customer relationships.

The role requires a Bachelor's degree, 3-5 years of experience in a service coordination role, and expertise in MS Excel, PowerPoint, and Outlook. Strong sales skills and excellent communication abilities are a must.