Program Manager – Seller Compliance & Risk Analysis

Careers at UAE; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

Careers at UAE is hiring a Program Manager for Seller Compliance & Risk Analysis in Dubai. The role partners with the MENA 3P Account Health team to protect customer trust by analyzing fraud risks, engaging with third-party sellers, and implementing guardrails to minimize false positives while enabling legitimate sellers to grow.

The role requires experience in risk analysis, data interpretation, and cross‑functional collaboration, with preference for Arabic language skills.

Qualifications

• 3+ years of program or project management experience.
• Experience in risk analysis & compliance across ecommerce, retail and supply chain functions is preferred.
• Experience in data analysis using SQL tools is preferred.

Responsibilities

• Engages directly with sellers and account managers to understand key pain points of seller health.
• Provides timely and effective service to Sellers, including escalation of issues in a contact center setting.
• Liaises with other departments to resolve Seller questions and issues.
• Supports deep dives in bad actor prevention and seller identity verification analysis, and assists account managers to unblock restricted products.
• Maintains professional demeanor and upholds the company’s positive image while handling sensitive issues.
• Demonstrates strong time management and the ability to work independently leveraging departmental resources.

Skills

Program/Project management

SQL data analysis

Risk analysis & compliance

Arabic language

Job description

Program Manager – Seller Compliance & Risk Analysis

DESCRIPTION

The Program Manager within the MENA 3P Account Health team acts as the primary interface between Amazon and our third‑party business partners (Sellers). We obsess over providing world‑class support to Sellers selling on the Amazon platform. We strive to predict the Seller’s needs before they recognize they may have a problem, and provide solutions to help our third‑party business partners better serve their customers.

The person hired in this role will protect trust of customers shopping on Amazon in MENA by diving deep into fraudulent/bad actor sellers, evaluating risk and setting guardrails to keep them away. At the same time, the role would focus on improving models to reduce false positives so that good sellers are not impacted. He/she will need to track and audit progress in a data‑driven fashion.

Key Job Responsibilities

• Engages directly with sellers and indirectly through account managers to understand key pain points of sellers related to account health
• Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment
• Liaises with other departments as required to resolve Seller’s issues and questions
• Supports deep dives in Bad Actor prevention, seller identity verification analysis, and assists account managers to unblock Restricted Products
• Maintains a positive and professional demeanor, always portraying the company in a positive light while effectively managing sensitive issues
• Demonstrates excellent time‑management skills and the ability to work independently while using departmental resources, policies and procedures
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seeks solutions through logical reasoning and data interpretation skills, identifying trends to appropriate channels including improvement suggestions

Preferred Qualifications

• Experience in risk analysis & compliance related across ecommerce, retail and supply chain functions
• Experience in data analysis using SQL tools is preferred
• Product / project / program management experience across MENA region
• Arabic skills are preferred

BASIC QUALIFICATIONS

• 3+ years of program or project management experience

PREFERRED QUALIFICATIONS

• Experience in a highly analytical, results‑oriented environment with cross‑functional interactions