IT Support Engineer

Onix IT Solutions LLC; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Onix IT Solutions LLC in Dubai is seeking an IT Help Desk professional to handle internal corporate help desk requests and basic network troubleshooting.

Qualified candidates will have Avaya Fabric experience and IP networking skills, with a focus on customer service. Willingness to work shifts, weekends, and holidays is required; Arabic and English bilingual abilities are preferred.

Qualifications

• IP Networking experience (min 2 years).
• Hands-on Avaya Fabric experience (min 1 year).
• Excellent customer service and oral communication.
• Analytical and logical problem solving.
• Troubleshoot PCs/Laptops software (1st level support).
• MS Office 2010/2013 knowledge.
• Ability to work independently and prioritize tasks.
• MAC support experience preferred.
• Arabic and English bilingual preferred.

Responsibilities

• Internal Corporate Help Desk requirements and basic network troubleshooting.

Skills

IP Networking

Avaya Fabric

Customer service

Communication

Problem solving

PC Troubleshooting

MS Office

Time management

Mac support

Bilingual

Tools

Avaya Fabric

Job description

RESPONSIBILITY: Internal Corporate Help Desk requirements, as well as Basic Network requests and troubleshooting

REQUIREMENTS

• Must have a hand on experience on Avaya Fabric Network Especially VSP 4000 devices , Should be able to do first level support to network incidents.
• Troubleshoot, diagnose and resolve IT related problems such as PC/Laptop software and LAN/wi-fi issues.
• Will be able to work on shifting, weekend and holidays if required.

QUALIFICATIONS

• IP Networking Experience(min 2 years)
• Hands on experience with Avaya Fabric(min 1 year)
• Excellent Customer service and oral communication skills.
• Analytical and logical problem solving skills.
• Troubleshoot, diagnose and resolve PCs/Laptops software issues(1st level support)
• Knowledgeable in Microsoft Office 2010/2013 applications.
• Ability to work independently and prioritize work based upon business needs.
• Preferred MAC support experience.
• Arabic and English(Bi-lingual) preferred.