Autonomous Fleet Operations Operator

ikonhouse; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

ikonhouse is seeking an Autonomous Fleet Operations Operator to monitor the real-time status of autonomous vehicles and coordinate prompt responses to incidents.

The role requires sharp situational awareness, clear communication with ground teams, and the ability to dispatch and track emergency actions through established procedures.

You will maintain incident records and ensure alignment with operational guidelines across transportation and mobility operations.

Qualifications

• Experience in a control room, command centre or fleet monitoring environment.
• Strong situational awareness and decision-making ability.
• Ability to stay calm under incidents or emergencies.

Responsibilities

• Monitor real-time status of autonomous vehicles.
• Identify and respond to accidents, emergencies and incidents.
• Dispatch emergency work orders to ground support teams.
• Coordinate on-site response activities with operational teams.
• Escalate incidents per procedures.
• Maintain records of incidents and actions.

Skills

Situational awareness

Decision making

Communication

Coordination

Computer literacy

Escalation procedures

Transportation/logistics knowledge

Tools

Monitoring systems

Job description

Job Description:

Role Overview

We are seeking a Autonomous Fleet Operations Operator to monitor the operational status of autonomous vehicles and coordinate the appropriate response to incidents, accidents and other operational emergencies.

The position requires strong situational awareness, clear communication and the ability to respond quickly and accurately to developing situations.

Key Responsibilities

• Monitor the real-time operational status of autonomous vehicles.

• Identify and respond to traffic accidents, emergencies and operational incidents.

• Rapidly dispatch emergency work orders to relevant ground support teams.

• Coordinate on-site response activities with operational teams.

• Escalate incidents in accordance with established procedures.

• Maintain clear communication with ground teams during incidents.

• Execute map interruption processes in accordance with operational guidelines.

• Monitor incident progress through to appropriate resolution or escalation.

• Maintain accurate records of incidents, actions and responses.

• Follow established emergency response and operational procedures at all times.

Candidate Profile

• Previous experience in a control room, command centre, emergency response centre, fleet monitoring environment or similar operation is preferred.

• Strong situational awareness and decision-making ability.

• Ability to remain calm and focused during incidents or emergencies.

• Excellent communication and coordination skills.

• Strong computer literacy and ability to work with monitoring systems.

• Ability to follow escalation procedures accurately.

• Experience within transportation, automotive, logistics or mobility operations would be advantageous.

Requirements: