Automotive Technical & Warranty Lead

Al Futtaim Private Company (LLC); Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Al Futtaim Private Company (LLC) in the UAE seeks an experienced automotive leader to head Technical and Warranty operations across the Aftersales network. The role ensures effective technical support, accurate diagnostics, and strong warranty governance.

You will resolve complex technical concerns, improve Fix It Right performance, monitor KPIs, and develop the Technical and Warranty team, collaborating with Service Operations, Parts, Training, and Finance.

Qualifications

• Bachelor’s degree or diploma in a relevant automotive field.
• Minimum 8 years of Aftersales experience.
• Minimum 3 years in leadership role in Technical, Diagnostic, Warranty or Technical Operations.
• Experience in distributor/OEM/dealer environments preferred.
• UAE or GCC automotive experience preferred.
• UAE driving license preferred.

Responsibilities

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Skills

Automotive diagnostic skills

Root-cause analysis

Warranty governance

Workshop operations knowledge

Repair quality management

Technical case management

KPI analysis

Stakeholder leadership

English communication

Education

Bachelor’s degree in Automobile/Automotive/Mechanical Engineering

Job description

Al Futtaim Private Company (LLC) in the UAE seeks an experienced automotive leader to head Technical and Warranty operations across the Aftersales network. The role ensures effective technical support, accurate diagnostics, and strong warranty governance.

You will resolve complex technical concerns, improve Fix It Right performance, monitor KPIs, and develop the Technical and Warranty team, collaborating with Service Operations, Parts, Training, and Finance.