Automotive Warranty Claims Specialist

Al Futtaim Private Company (LLC); United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Futtaim Private Company (LLC) is building a talent pool of Warranty Executives for future opportunities across the UAE. The role focuses on accurate warranty and contract claims processing, timely invoicing, and data-driven reconciliation to support workshop operations.

Applicants should have an automotive aftersales background, a diploma or related qualification, and 2–4 years’ experience in warranty or contract administration, with strong Excel, ERP, and problem-solving skills.

Qualifications

• Diploma in Automobile or Mechanical Engineering, Business qualification, or graduate qualification in another discipline.
• 2 to 4 years of experience within a major automotive manufacturer, dealership, or distributorship in a Warranty/Contracts Assistant or similar role.
• Automotive aftersales experience is mandatory.
• Strong Microsoft Excel, PowerPoint, and general PC skills.
• ERP experience, preferably within an automotive environment.
• Basic accounting, finance, data processing, and automotive engineering knowledge.
• Strong communication, problem-solving, and time-management skills.
• Well-organized with a strong focus on accuracy, quality, and timely completion of work.

Responsibilities

• Process warranty and contract claims accurately and within required timelines.
• Maintain timely processing to minimize backlogs and support the invoicing of pending warranty and contract jobs.
• Respond to warranty and contract-related queries and support the resolution of issues.
• Ensure warranty and contract policies and procedures are correctly followed.
• Maintain a strong focus on claim quality to minimize rejection and outstanding amounts.
• Process credit notes and support the reconciliation of outstanding accounts.
• Maintain accurate warranty and contract records and documentation.
• Work collaboratively with internal teams to achieve operational targets.
• Participate in relevant on-the-job and technical training to continuously strengthen knowledge and productivity.

Skills

Warranty administration

Automotive aftersales

Excel

PowerPoint

ERP systems

Data processing

Communication

Time management

Problem-solving

Attention to detail

Education

Diploma in Automobile Engineering

Business qualification

Graduate in another discipline

Tools

SAP

Automotive ERP system

Job description

Al Futtaim Private Company (LLC) is building a talent pool of Warranty Executives for future opportunities across the UAE. The role focuses on accurate warranty and contract claims processing, timely invoicing, and data-driven reconciliation to support workshop operations.

Applicants should have an automotive aftersales background, a diploma or related qualification, and 2–4 years’ experience in warranty or contract administration, with strong Excel, ERP, and problem-solving skills.