UAE National Service Advisor Automotive Dubai

Al-Futtaim; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al-Futtaim in Dubai is seeking a Service Advisor to ensure a professional customer journey, uphold service standards and drive profitability through upselling and quality service.

The role emphasizes customer retention, adherence to SOPs, and ongoing learning to stay current with automotive body parts, repair processes, and safety practices. Ideal candidates hold a mechanical/automotive engineering diploma or degree with 3–6 years of workshop experience as a Body & Paint Service Advisor.

Qualifications

• Diploma or degree in Mechanical/Automobile engineering or related field.
• 3–6 years of experience in a reputed workshop as a Body & Paint Service Advisor.
• Knowledge of automotive body parts and general mechanical components.
• Proven track record in customer service and sales within an automotive service environment.

Responsibilities

• Provide excellent customer service and uphold service values to enhance customer satisfaction.
• Drive sales and profitability through upselling of packages and services.
• Maintain quality standards and adhere to health and safety requirements.
• Follow business SOPs and implement operational best practices.

Skills

Customer service

Sales techniques

Upselling

Automotive body parts knowledge

Education

Engineering degree/diploma

Job description

Job Description:

Overview Of The Role:

• The Service Advisor is pivotal in ensuring a professional and seamless customer journey, focusing on customer retention and promoting the companys profitability. This role involves implementing standard processes, upholding service values, and maintaining quality to achieve high customer satisfaction scores. The advisor also plays a significant role in enhancing sales by upselling products and services while adhering to health and safety standards. Continuous learning is encouraged to keep skills relevant and improve work productivity and quality.

What You Will Do:

Customer Service and Retention

• Ensure customer retention by implementing AF Standard and principle process.
• Execute customer service values and AF values at all times to maintain high satisfaction levels.
• Ensure quality standards are maintained at all times to enhance customer experience.
• Perform all duties and responsibilities as outlined in the business SOP.

Sales and Profitability

• Increase profitability through sales and upselling of incremental packages for products and services.
• Implement 5S at work for operational efficiency and quality service.

Compliance and Development

• Comply with health and safety requirements to prevent harm to the environment.
• Engage in learning and development by upgrading knowledge of new technology, work procedures, time standards, and relevant technical skills.

Required Skills To Be Successful:

• Strong customer service skills and ability to execute service values.
• Proficiency in sales techniques, including upselling and cross-selling.
• Comprehensive knowledge of automotive body parts and repair processes.
• Ability to maintain quality standards and implement operational best practices.

What Qualifies You For The Role:

• Diploma or Degree in Engineering (Mechanical/Automobile).
• 3-6 years of experience in a reputed workshop as a Body & Paint Service Advisor.
• Knowledge of body parts and general mechanical components related to Body & Paint repair.
• Proven track record in customer service and sales within an automotive service environment.

Requirements: