Automotive Diagnostic Expert | Technical Advisor

Al-Futtaim; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Al-Futtaim in Dubai is seeking an experienced Automotive Technical Advisor to handle complex vehicle concerns and provide diagnostic guidance within the Aftersales workshop. You will work with Service Advisors and technicians to diagnose issues, conduct road tests, and ensure first-time fix quality.

Applicants should have 7+ years in automotive dealerships, a Diploma/Bachelor in Automobile or Mechanical Engineering, relevant certifications, and a UAE driving licence.

Qualifications

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
• Automotive certifications and strong diagnostic capability.
• Excellent written and spoken English; UAE driving licence.

Responsibilities

• Interact with customers to understand complex vehicle concerns and confirm symptoms.
• Conduct vehicle observations and road tests to support diagnosis.
• Provide technical consultation to Service Advisors and technicians.
• Support diagnosis and resolution of advanced general repair cases with first-time fix focus.
• Manage warranty repair technical aspects per established processes.
• Prepare and communicate technical findings and reports.
• Ensure diagnostic tools and equipment are available, updated and maintained.
• Support health, safety, workshop, and operational standards.
• Provide on-the-job coaching and support to technicians.

Skills

Automotive diagnostics

Troubleshooting

Diagnostic tools

Customer handling

Communication skills

Technical reporting

Coaching technicians

Multicultural collaboration

Quality mindset

Education

Diploma or Bachelor’s degree in Automobile or Mechanical Engineering

Automotive certifications

Tools

Automotive diagnostic equipment

Job description

Al-Futtaim in Dubai is seeking an experienced Automotive Technical Advisor to handle complex vehicle concerns and provide diagnostic guidance within the Aftersales workshop. You will work with Service Advisors and technicians to diagnose issues, conduct road tests, and ensure first-time fix quality.

Applicants should have 7+ years in automotive dealerships, a Diploma/Bachelor in Automobile or Mechanical Engineering, relevant certifications, and a UAE driving licence.