Master Technician - Diagnostic Expert for Complex Vehicles

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 123,000 - 190,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks an experienced Master Technician to join the Automall Used Car Preparation team. You will diagnose complex vehicle issues, guide technicians, and ensure repairs are completed right first time in line with manufacturer standards.

You will work closely with Service Advisors, workshop colleagues and Parts, contributing to workshop quality, productivity and customer satisfaction in a busy UAE dealership environment.

Qualifications

• Trade Certificate, Diploma, or Degree in Mechanical or Automobile Engineering.
• Previous experience in a similar or equivalent technical role.
• Strong technical and communication skills.
• Proven ability to diagnose complex vehicle faults and support others with technical problem-solving.
• Sound understanding of workshop quality, productivity, efficiency, and first-time repair requirements.
• Strong verbal communication skills, with the ability to clearly explain technical findings.
• Ability to guide and support technicians with different levels of experience.
• Good planning, organizing, and follow‑up skills.
• Customer‑focused approach with a strong commitment to quality.
• Teamwork, integrity, perseverance, assertiveness, and task orientation.

Responsibilities

• Diagnose complex mechanical and technical vehicle issues and recommend the appropriate repair solution.
• Support junior and senior technicians with troubleshooting, diagnostics, and repair.
• Provide expert guidance on difficult or recurring vehicle concerns.
• Ensure repairs are completed correctly the first time and help reduce repeat repairs and return jobs.
• Clearly communicate technical findings and repair requirements to Service Advisors, workshop supervisors, colleagues, and customers.
• Coordinate with relevant workshop stakeholders to support efficient repair completion.
• Recommend improvements to workshop processes, working methods, tools, and equipment.
• Support improvements in technician productivity, efficiency, and utilization.
• Identify technicians’ training needs and provide technical guidance and knowledge-sharing support.
• Continuously update technical knowledge in line with vehicle and manufacturer developments.
• Assist the Parts team with the accurate identification and procurement of required spare parts.

Skills

Vehicle diagnosis

5+ years experience

Advanced mechanical knowledge

Analytical thinking

Education

Trade Certificate/Diploma/ Degree in Mechanical or Automobile Engineering

Job description

Al-Futtaim Automotive in Dubai seeks an experienced Master Technician to join the Automall Used Car Preparation team. You will diagnose complex vehicle issues, guide technicians, and ensure repairs are completed right first time in line with manufacturer standards.

You will work closely with Service Advisors, workshop colleagues and Parts, contributing to workshop quality, productivity and customer satisfaction in a busy UAE dealership environment.