Automotive Service Reception Lead

Al-Futtaim; Al Ain; On-site; AED 89,000 - 134,000; Full time

Job summary

Al-Futtaim Automotive in the UAE seeks a Reception Supervisor to lead the daily operations of the automotive service reception, ensuring an efficient customer journey, accurate job-card management and compliance with OEM standards.

You will supervise a team of receptionists and service advisors, report to the Aftersales Manager, and drive customer satisfaction and service performance while upholding HSSE and quality standards in the DIP service centre.

Qualifications

• Bachelor's Degree or Diploma in Engineering.
• 5-7 years in automotive customer service or reception.
• 2+ years in supervisory role.
• Experience with a dealer management system such as SAP.

Responsibilities

• Lead, coordinate and allocate work across the service reception team to maintain professional and efficient customer handling.
• Ensure job cards are created, communicated and closed accurately and on time.
• Monitor customer updates, complaint handling and escalations to improve satisfaction and resolution rates.
• Oversee warranty and parts‑request processes at reception in line with OEM and company requirements.
• Coach and develop receptionists and service advisors to strengthen customer‑handling skills and achieve KPIs.
• Maintain HSSE, quality and presentation standards across the reception area.
• Track reception performance and customer satisfaction trends, and recommend service improvements.

Skills

Leadership

Customer service

Communication

Conflict resolution

Education

Bachelor's Degree or Diploma in Engineering

Tools

SAP

Job description

Al-Futtaim Automotive in the UAE seeks a Reception Supervisor to lead the daily operations of the automotive service reception, ensuring an efficient customer journey, accurate job-card management and compliance with OEM standards.

You will supervise a team of receptionists and service advisors, report to the Aftersales Manager, and drive customer satisfaction and service performance while upholding HSSE and quality standards in the DIP service centre.