Automobile Service Advisor

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb in Dubai requires an Automotive Service Advisor to greet customers, listen to concerns, and accurately diagnose vehicle issues. You will prepare transparent repair orders with costs and timelines, ensuring customers understand every step of the process.

The role emphasizes strong customer service, professional interaction, and the ability to manage expectations about repairs and schedules in a fast-paced automotive environment.

Qualifications

• Must have customer service experience and strong communication skills.
• Experience in handling customers with empathy and professionalism.
• Good listening and problem-solving abilities to understand vehicle concerns.

Responsibilities

• Greet customers warmly and professionally, building rapport to establish trust.
• Accurately diagnose customer vehicle issues by listening and conducting inspections.
• Create detailed and transparent repair orders outlining services, parts, and costs.
• Explain repair timelines and any delays to customers and manage expectations.

Skills

Customer service

Active listening

Communication

Education

High school diploma or equivalent

Job description

• Greet customers warmly and professionally, building rapport to establish trust and ensure a positive first impression.
• Accurately diagnose customer vehicle issues by actively listening to their concerns and conducting thorough inspections.
• Create detailed and transparent repair orders, outlining necessary services, parts, and associated costs for customer approval.
• Effectively communicate repair timelines, potential delays, and any additional findings with customers, managing expectations.

Desired Candidate Profile

• Possesses a high school diploma or equivalent, demonstrating a foundational level of education.
• Holds a valid driver's license with a clean driving record, essential for test drives and vehicle handling.
• Demonstrates 1-2 years of experience in an automotive service environment, showcasing a basic understanding of the industry.
• Exhibits a strong customer service background, with proven ability to interact with customers professionally and empathetically.