Service Advisor

Sbigh; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

Sbigh is looking for a Workshop Service Advisor in Dubai to be the primary contact for customers seeking vehicle repair and maintenance services. This role involves delivering excellent customer service, coordinating services with technicians, and ensuring effective communication between customers and the workshop team.

The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and proficiency in workshop management software. Attention to detail and the ability to manage multiple tasks are essential for success.

Responsibilities

• Primary point of contact for customers seeking vehicle repair and maintenance services.
• Deliver excellent customer service and ensure smooth communication between customers and the workshop team.
• Coordinate services with technicians.

Skills

Strong communication and customer service skills

Strong problem-solving and organizational skills

Ability to maintain customer relationships and stay calm under pressure

Proficiency in workshop management software and MS Office tools

Detail-oriented with the ability to manage multiple tasks efficiently

Job description

Workshop Service Advisor

Primary point of contact for customers seeking vehicle repair and maintenance services. The role involves delivering excellent customer service, coordinating services with technicians, and ensuring smooth communication between customers and the workshop team.

Skills Required

• Strong communication and customer service skills
• Strong problem‑solving and organizational skills
• Ability to maintain customer relationships and stay calm under pressure
• Proficiency in workshop management software and MS Office tools
• Detail-oriented with the ability to manage multiple tasks efficiently