Aura Host: VIP Guest Relations & Brand Ambassador

Successfactors; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

ME Dubai, part of Meliá Hotels International, seeks an Aura Host to elevate guest experiences in the Guest Relations department. You will engage VIP guests, coordinate with hotel departments, and embody the ME Brand values through proactive service and vibrant energy.

The role emphasizes strong English communication, teamwork, and the ability to respond quickly to guest needs while maintaining the high standards of the ME brand.

Qualifications

• Minimum two years experience in a similar role.
• Fluent in English; other languages are a plus.
• Excellent communication and a proactive, energetic attitude.

Responsibilities

• Maintain good relationships with hotel departments and VIP guests.
• Assist and lead the team in applying department values and procedures.
• Support management in daily operations and handling guest issues.
• Monitor occupancy, events, VIPs, and daily results to ensure quality.

Skills

Fluent English

Communication skills

Microsoft Office

Hospitality

Outgoing personality

Creativity

Tools

Microsoft Office

Job description

ME Dubai, part of Meliá Hotels International, seeks an Aura Host to elevate guest experiences in the Guest Relations department. You will engage VIP guests, coordinate with hotel departments, and embody the ME Brand values through proactive service and vibrant energy.

The role emphasizes strong English communication, teamwork, and the ability to respond quickly to guest needs while maintaining the high standards of the ME brand.