Aura Host: VIP Guest Experience & Brand Ambassador

Meliá Hotels International; Dubai; On-site; AED 89,000 - 179,000; Full time

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Job summary

ME Dubai is seeking a dynamic guest relations professional to uphold the ME Brand essence and foster exceptional guest experiences. You will coordinate VIP guest requirements, support departmental values, and assist management in daily operations and issue resolution.

You will stay informed of occupancy, events, and brand standards, ensuring timely task delivery, high quality service, and a welcoming Aura across the property. A passionate, energetic, and ethical attitude is essential.

Qualifications

• Minimum two years experience in a similar role.
• Fluent in English. Other languages are a plus.

Responsibilities

• Is aware of all operational information.
• Is fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, groups and conventions in house, VIPs, Market Metrix results).
• Responsible of handing assigned work in on time, ensuring high quality and excellence.
• Has optimum knowledge of the brand, understands and appreciates its mission, lives and breathes its culture and is a welcome of its Aura. Expresses enthusiasm, energy and positive vibes within the organisation and always acts according to company ethics and values.
• Is able to review public areas and ensure the perfect Aura at all times from clear guidance and training from the Aura Manager.
• Is in constant movement around the hotel and creates the ultimate connection with the guest and the property.

Skills

Fluent English

Communication skills

Outgoing personality

Microsoft Office

Tools

Microsoft Office

Job description

ME Dubai is seeking a dynamic guest relations professional to uphold the ME Brand essence and foster exceptional guest experiences. You will coordinate VIP guest requirements, support departmental values, and assist management in daily operations and issue resolution.

You will stay informed of occupancy, events, and brand standards, ensuring timely task delivery, high quality service, and a welcoming Aura across the property. A passionate, energetic, and ethical attitude is essential.