Aura Host - ME Dubai (Guest Relation)

Melia Hotels International S.A.(Meliá); Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

My MeliáRewards

My MeliáBenefits

Job summary

ME Dubai by Meliá is seeking a Guest Experience and Customer Service professional to ensure the VIP guests receive exceptional service. You will maintain relationships with hotel departments, coordinate requirements, and support daily operations while guiding the team in upholding the brand's values and procedures.

The role requires at least two years in a similar role, fluent English, and strong communication skills.

Qualifications

• Minimum two years experience in a similar role.
• Fluent in English. Other languages are a plus.
• Strong communication skills and a symaptic attitude
• Dominates Microsoft Office
• Outgoing and creative personality

Responsibilities

• Maintain relationships with ME Dubai departments and VIP guests.
• Coordinate all department requirements and assist management.
• Lead the team in applying department values and procedures.
• Support daily operations and handle complaints.
• Monitor daily hotel results, occupancy and events.

Skills

English fluency

Communication skills

Microsoft Office

Outgoing personality

Proactive attitude

Tools

Microsoft Office

Job description

Area: Guest Experience and Customer Service

Location: Dubai, AE

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

Position summary:

To ensure that ME Dubai team lives and promotes the ME Brand essence, maintain a good relationship with all the departments, coordinates all the requirements of the VIP guests, and perform necessary assigned tasks and responsibilities. To assist and lead the team in the implementations of the department’s values and procedures. To be a support for the management team and play a vital role in daily operational/complain issues.

• Is aware of all operational information
• Is fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, groups and conventions in house, VIPs, Market Metrix results)
• Responsible of handing assigned work in on time, ensuring high quality and excellence
• Has optimum knowledge of the brand, understands and appreciates its mission, lives and breathes its culture and is a welcome of its Aura. Expresses enthusiasm, energy and positive vibes within the organisation and always acts according to company ethics and values.
• Is able to review public areas and ensure the perfect Aura at all times from clear guidance and training from the Aura Manager.
• Is in constant movement around the hotel and creates the ultimate connection with the guest and the property.

What are we looking for:

• Minimum two years experience in a similar role.
• Fluent in English. Other languages are a plus.
• Great communication skills and a symaptic attitude
• Dominates Microsoft Office
• Outgoing and creative personality

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on: