VIP Guest Relations Manager – Luxury Hospitality, Dubai

Yalladuka LLC; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Paid annual leave

Air ticket (as applicable)

Duty meals and uniform

Professional development

Job summary

AURA Skypool, the world’s highest 360° infinity pool on Palm Jumeirah, Dubai, seeks an experienced Guest Relations Manager to own the guest journey from inquiry to post-visit follow-up. You will lead and develop the front-of-house team, manage VIP and repeat-guest relationships, and collaborate with events, F&B and marketing to reflect the AURA standard.

This leadership role requires a polished hospitality professional who thrives in a fast-paced, high-volume environment and takes pride in

Qualifications

• Minimum 3 years’ experience in guest relations or front-of-house leadership.
• Excellent English communication; Arabic/Russian/French are a strong advantage.
• Experience with reservation systems (SevenRooms/OpenTable/Micros) is preferred.
• UAE experience is preferred; flexibility to work weekends, evenings and public holidays.

Responsibilities

• Lead, schedule and coach the guest relations team to deliver consistently exceptional service.
• Oversee reservations, seating strategy, VIP handling and the end-to-end guest journey.
• Build and maintain relationships with repeat guests, VIPs, concierges and key partners.
• Handle escalated guest complaints and feedback professionally, driving service improvements.
• Monitor guest satisfaction scores and online reviews, and implement corrective action plans.
• Coordinate daily with events, F&B, marketing and operations teams on bookings and activations.
• Ensure grooming, brand and service standards are upheld across the front-of-house team.

Skills

Leadership

Customer service

English proficiency

Reservation systems knowledge

Education

High School Diploma or GED

Associate Degree

Tools

SevenRooms

OpenTable

Micros

Job description

AURA Skypool, the world’s highest 360° infinity pool on Palm Jumeirah, Dubai, seeks an experienced Guest Relations Manager to own the guest journey from inquiry to post-visit follow-up. You will lead and develop the front-of-house team, manage VIP and repeat-guest relationships, and collaborate with events, F&B and marketing to reflect the AURA standard.

This leadership role requires a polished hospitality professional who thrives in a fast-paced, high-volume environment and takes pride in