Associate - Remittance Operations

Al Fardan Group; Sharjah; Sur place; AED 56 000 - 89 000; Plein temps

Résumé du poste

Al Fardan Group seeks an Associate for Remittance Operations to ensure accurate processing of funding and customer payments in a controlled manner. The role supports the team leader in timely execution of outward payments and cash position management.

You will resolve operational queries, maintain service quality, and contribute to process improvements across the payments workflow, while adhering to internal controls and risk guidelines.

Qualifications

• 1–2 years of experience in back-office operations, preferably in payment processing within BFSI.
• Strong analytical and numerical skills to ensure accuracy in transactions.
• Effective communication for internal and customer queries.
• Ability to work with team and contribute to process improvements.

Responsabilités

• Process funding instructions and outward payment orders with accuracy and timeliness.
• Coordinate with branches to resolve CIT discrepancies and return cheques.
• Ensure compliance with internal controls, SLAs and regulatory requirements.
• Resolve day-to-day operational and customer queries to maintain service quality.
• Identify opportunities for process optimization and participate in system enhancements.

Connaissances

Back-office operations

Payment processing

Analytical skills

Communication skills

Team collaboration

Outils

Digital payments

Description du poste

1 - 2 Years

Full Time

Job Description

Job Title: Associate - Remittance Operations

Department: Operations Department – CentralizedFunding & Liquidity Management

Job Overview:

Responsible for ensuring the efficient, accurate and timelyprocessing of funding & customer payments in compliance with internalcontrols, operational procedures and risk management standards. The seniorassociate will support the team leader by executing funding payment,timely and accurate processing of outward payment order for focus currencypayments and overseeing branch optimum cash positions.

Additionally, the role includes resolving operationalqueries, addressing customer concerns, maintaining high service quality andcontributing to process improvements that enhance operational efficiency,control and customer experience

Key Responsibilities:

Payment Processing

• Ensure the efficient andaccurate processing of funding instruction and various payment transactionsthrough established controls and operational procedures.
• Execute outward payment orders while verifying transactiondetails for accuracy.
• Primarily responsible to coordinate with branches for CITdiscrepancies.
• Responsible for accurate issuance of Digital Cheques forrent payments and vendors

Compliance and Internal Controls

• Adhere to internal control measures, operational guidelines, regulatoryrequirements and risk management procedures.
• Ensure all transactions are processed in a secure, compliantand risk-free manner.
• Meet Service Level Agreements (SLAs) and turnaround time(TAT).

Operational Query Resolution

• Investigate and resolve day to day operational queriesreceived from branches and internal stakeholders including Accounts, callcentre and team leader.
• Provide timely updates and effective solutions to ensuresmooth operational workflow and business continuity.
• Follow up for discrepancies in SOA and CIT cash collectionswith branches and service provider
• Coordinate with banking partner for return cheques,transaction queries.
• Primary contact between branches and NBC for any operationalrequirement.
• Support the Team Leader in managing daily operationalactivities and achieving departmental objectives.
• Identify opportunities for process optimization andcontribute to system enhancement initiatives.
• Participate actively in automation, efficiency improvementand operational excellence projects.
• Initiating online payments as per the instruction receivedfrom the team leader.

Customer Query Resolution

• Handle branch inquiries related to CIT service, returncheque queries, credit confirmation follow ups and transactions query.
• Provide accurate transaction status updates and ensureprompt resolution of concerns to maintain high levels of customer satisfaction.

Qualification & Experience:

• 1-2 years of experience in back-office operations,preferably in payment processing within the BFSI sector.
• Good Analytical skills
• Ability to ensure accuracy in transaction processing.
• Strong problem-solving skills for query resolution.
• Effective communication skills for addressing customer andinternal queries.
• Ability to collaborate with the team and contribute toprocess improvements.

Job Snapshot

Updated Date

30-10-2026

Department

Payment Processing

Location