Operations Manager -Remittance

Confidentiel; Abu Dhabi; On-site; AED 350,000 - 750,000; Full time

Job summary

Confidentiel is seeking an experienced Remittance Operations leader to oversee day-to-day inbound and outbound remittance processing across multiple corridors. You will ensure fast, accurate transfers, manage end-to-end lifecycle, and coordinate with banks, payout partners, and aggregators.

The role requires strong AML/KYC practices, ability to optimize processes, and hands-on experience with multi-corridor remittance operations in a regulated environment.

Qualifications

• Bachelor's degree in business administration, finance, economics, or a related field.
• MBA or postgraduate qualification in Finance or International Business is preferred.
• Certifications in payments or compliance (e.g., CAMS, Certified Payments Professional, or equivalent) are an added advantage.
• Minimum 6-10 years of experience in remittance operations, cross-border payments, or international money transfers.
• At least 2-3 years in a managerial or team leadership role within a remittance or payments operations unit.

Responsibilities

• Oversee day-to-day processing of inbound and outbound remittance transactions across all active corridors.
• Ensure transactions are executed within defined SLAs with speed, accuracy, and reliability.
• Manage end-to-end remittance lifecycle including initiation, processing, settlement, and reconciliation.
• Manage relationships with correspondent banks, exchange houses, payout partners, and aggregators across key remittance corridors.
• Monitor corridor performance including success rates, payout TAT, and partner uptime; take corrective action as needed.
• Maintain AML, KYC, and sanctions screening processes for remittance transactions; coordinate with compliance.

Skills

Cross-border payments

Remittance processing

Nostro reconciliation

AML/KYC compliance

Partner management

Data analytics

Regulatory reporting

Education

Bachelor's degree in business administration/finance/economics

MBA or related postgraduate

CAMS or payments certification

Tools

Payments platforms

Nostro systems

Job description

• Remittance Operations & Transaction Management
• Oversee the day-to-day processing of inbound and outbound remittance transactions across all active corridors
• Ensure transactions are executed within defined SLAs, with a focus on speed, accuracy, and reliability
• Monitor transaction queues, identify exceptions, and ensure timely resolution of failed or delayed transfers
• Manage the end-to-end remittance lifecycle including initiation, processing, settlement, and reconciliation
• Manage relationships with correspondent banks, exchange houses, payout partners, and aggregators across key remittance corridors
• Monitor corridor performance including success rates, payout TAT, and partner uptime, taking corrective action where needed
• Identify and onboard new payout partners to expand corridor coverage and improve service competitiveness
• Conduct regular partner performance reviews and SLA assessments
• Ensure all remittance operations comply with applicable central bank regulations, FATF guidelines, and cross-border payment rules in each operating corridor
• Coordinate with the compliance team to maintain up-to-date AML, KYC, and sanctions screening processes for remittance transactions
• Support regulatory reporting, audits, and examinations related to remittance operations
• Ensure adherence to foreign exchange regulations and licensing requirements across all corridors
• Oversee daily reconciliation of remittance transactions across all corridors and settlement accounts
• Manage nostro account positions and ensure timely funding to payout partners
• Identify and resolve reconciliation breaks, funding shortfalls, and settlement discrepancies in a timely manner
• Work with the finance team to manage FX exposure and optimize funding strategies
• Monitor remittance transactions for suspicious patterns, fraud indicators, and high-risk behavior
• Work with the fraud and compliance teams to implement controls that minimize exposure to financial crime
• Maintain and regularly review fraud detection rules and transaction limits for remittance flows
• Investigate and resolve fraud-related transaction disputes and escalations
• Define and maintain SOPs for all remittance operational processes including onboarding, processing, exceptions, and escalations
• Drive process automation and digitization initiatives to reduce manual effort, improve turnaround time, and enhance accuracy
• Prepare regular MIS reports, operational dashboards, and performance summaries for senior management
• Lead root cause analysis for operational failures and implement preventive measures
• Lead, mentor, and manage a team of remittance operations executives and analysts
• Set clear performance targets, conduct regular reviews, and build a culture of ownership and continuous improvement
• Coordinate cross-functionally with product, technology, compliance, and finance teams to support business growth

Key Skills and Attributes

• Strong expertise in cross-border payment operations, remittance processing, and international money transfer frameworks
• Thorough understanding of correspondent banking, nostro account management, and multi-currency settlement
• Solid knowledge of AML, KYC, sanctions screening, and FATF compliance requirements for remittance
• Experience working with remittance platforms, payment hubs, or money transfer systems
• Excellent reconciliation and exception management skills
• Strong analytical and data interpretation skills with experience in MIS and operational reporting
• Effective vendor and partner management with a track record of maintaining high-performing corridor relationships
• Ability to manage operational escalations and crisis situations with composure and decisiveness

Qualification

• Bachelor’s degree in business administration, Finance, Economics, or a related field
• MBA or postgraduate qualification in Finance or International Business is preferred
• Certifications in payments or compliance (e.g., CAMS, Certified Payments Professional, or equivalent) are an added advantage
• Minimum 6-10 years of experience in remittance operations, cross-border payments, or international money transfers
• At least 2-3 years in a managerial or team leadership role within a remittance or payments operations unit
• Prior experience with a fintech, exchange house, digital remittance platform, or bank's remittance division is strongly preferred
• Hands-on experience with multi-corridor management, nostro reconciliation, and regulatory compliance for cross-border payments is essentials