Sr Associate - Funding & Liquidity Management Sharjah Back Office, Sharjah, Sharjah, United Arab Emirates 2 - 5 Years Full Time
Job Description
Job Title: Sr. Process Associate
Department: Operations Department – CentralizedFunding & Liquidity Management
Job Overview:
Responsible for ensuring the efficient, accurate and timelyprocessing of funding & customer payments in compliance with internalcontrols, operational procedures and risk management standards.
Additionally, the role includes resolving operationalqueries, addressing customer concerns, maintaining high service quality andcontributing to process improvements that enhance operational efficiency,control and customer experience.
Key Responsibilities:
Payment Processing
- Ensure the effectiveness of various modes of payment processing withappropriate controls.
- Execute the processing of Outward Payment Orders andverifying details for accuracy.
- Monitor funding activities to ensure timely processing andadherence to applicable service standards.
- Collaborate closely with the retail branch network tomonitor daily branch cash positions and optimum cash stock limits.
- Resolve operational delays or exceptions related to CITmovements, bank deposit and replenishments.
- Ensure NBC and other third-party transactions are reconciledand funding done.
- Responsible for accurate verification of Digital Cheques forrent payments and vendors
- Responsible for reconciliation and keeping track of allissued/cancelled cheque records.
- Collaborate closely with the retail branch network tomonitor daily branch cash positions and optimum cash stock limits.
Compliance and Internal Controls
- Comply with internal control measures, operationalprocedures, and risk-free processes at all levels.
- Adhere to Service Level Agreements (SLAs) as per guidelinesand meet job responsibilities within agreed TAT.
Operational Query Resolution
- Address and resolve day-to-day operational queries frombranches includes investigating issues such as delayed payments, rejectedtransactions, returned funds and provides timely updates to branches to providestatus of the payments.
Operations Data Analysis & Reporting
- Analyze operational data to identify funding requirementsand support effective fund planning and allocation.
- Analyze, prepare and maintain operational (CPU) reports anddashboards, providing accurate, timely and visually effective insights tosupport operational decision-making.
- Monitor transaction volumes, operational trends, fundingrequirements and key operational performance indicators.
- Ensure data accuracy, consistency and timely submission ofoperational reports.
- Regularly add value by supporting the Team Leader inday-to-day activities.
- Contribute toward system enhancements and participate inprocess improvement initiatives.
Customer Query Resolution
- Address and resolve Call Center, customer, and branchqueries by providing hands-on status updates on transactions and remittances.
Process Enhancement & Operational Efficiency
- Contribute to process enhancements and improvements forincreased operational efficiency.
- Identify opportunities to improve processes, reduce manualwork and minimize operational errors.
Daily Reconciliation
- Ensure all Inward/Outward Payment Orders for the day areprocessed, following up on delayed payments and amendments
Qualification & Experience:
- Bachelor’s degree in finance, Accounting, Banking orBusiness Administration.
- Professional certifications such as Six Sigma will be addedadvantage.
- 3-4 years of relevant experience in cash management,liquidity operations, treasury function within exchange or financialinstitution.
- Advance proficiency in MS Excel.
- Deep understanding of retail cash operations and CITdynamics.
- Ability to ensure accuracy in transaction processing.
- Strong problem-solving skills for query resolution.
- Effective communication skills for addressing customer andinternal queries.
- Ability to collaborate with the team and contribute toprocess improvements.
Job Snapshot
Updated Date
30-10-2026
Department
Payment Processing
Location