Senior Officer - Digital Payments

DIB; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

DIB in Dubai is seeking a payments operations specialist to support day-to-day administration, processing and acquiring platform operations, and onboarding of merchant partners.

Your role includes monitoring transaction flows, settlement, dispute handling, regulatory reporting, and coordinating with PSPs, gateways, and vendors to ensure seamless service delivery.

Qualifications

• 3 to 5 years of work experience in digital payments/ acquiring operations.

Responsibilities

• Perform daily operational activities related to digital payment services, including eCommerce acquiring clearing, settlement and instant payments.
• Processing daily TC33A and scheme clearing files & handle exceptions
• Support merchant technical onboarding activities.
• Coordinate with technology and vendor teams during system upgrades and enhancements
• Monitor payment transactions and platforms to ensure smooth and uninterrupted service delivery
• Prepare regulatory, audit, and compliance-related information
• Assist merchants in resolving payment processing and settlement issues
• Coordinate with merchants, PSPs, aggregators, and vendors on operational & technical matters
• Assist in fraud monitoring activities and exception reporting

Job description

To support the day-to-day, administration, technical and operation of digital payment services and Acquiring platforms.

The role is responsible for ensuring smooth processing of digital payment transactions, supporting merchant onboarding, monitoring operational performance, manage acquiring clearing and settlement files, internal accounts reconciliation, Charge back, coordinating with internal and external stakeholders including CyberSource, payment gateways and vendors and assisting in the implementation of digital payments new initiatives.

Key Responsibilities:

• Perform daily operational activities related to digital payment services, including eCommerce acquiring clearing , settlement and instant payments.
• Processing daily TC33A and scheme clearing files & handle exceptions
• Support merchant technical onboarding activities.
• Participate in testing activities, UAT execution, and implementation of new payment services.
• Coordinate with technology and vendor teams during system upgrades and enhancements
• Support product enhancements and operational readiness activities.
• Monitor payment transactions and platforms to ensure smooth and uninterrupted service delivery.
• Manage scheme & regulatory compliance activities.
• Preparing regulatory, audit, and compliance-related information.
• Prepare operational reports, QMR , QAC and submit to schemes.li>
• Investigate and resolve payment-related issues, exceptions or merchant queries within agreed service levels.
• Support reconciliation, settlement, refund, chargeback, and dispute management activities.
• Assist merchants in resolving payment processing and settlement issues.
• Coordinate with merchants, PSPs, aggregators, and vendors on operational & technical matters.
• Assist in fraud monitoring activities and exception reporting.

Work Experience:

• 3 to 5 years of work experience: