Officer – CFE Operations

Jobs at Dubai; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Rostamani Group is seeking an Officer – CFE Operations to support Central Operations in processing customer onboarding, remittance, and other financial transactions with accuracy and compliance.

The role requires AML/KYC diligence, risk mitigation, and collaboration with Sales and Support teams; knowledge of AML/KYC guidelines and core banking systems is beneficial; minimum 2 years experience with cash handling preferred.

Qualifications

• Bachelor’s Degree or High School Diploma with at least 2 years relevant experience.
• Experience with AML/KYC processes is preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Process customer onboarding as per procedure and capture details accurately in the Core system.
• File and retain documents for customers onboarded at Central Operations.
• Process remittances, permissible transactions and related tasks accurately and timely.
• Handle approved refunds within agreed TAT and manage special deals with proper approvals.
• Maintain AML/KYC compliance and risk controls in all customer transactions.
• Maintain records for onboarding, transactions, IDs copies, invoices, and related documents.
• Provide excellent customer service to internal and external customers.
• Collaborate with Sales, Relationship teams and other departments to address service issues.

Skills

AML / KYC

Cash handling

Customer service

Communication

Education

Bachelor's Degree

High School Diploma

Job description

Officer – CFE Operations

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose

To perform the responsibilities of the CFE Operations, support the Central Operations to ensure assigned operations are effectively and efficiently performed. To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.

Job Responsibilities

• Process Customer On boarding as per the procedure, and capture details accurately in the Core system.
• File and retain documents for Customers on boarded at Central Operations
• Process Remittances, permissible transactions and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletion
• Process approved Refunds within the agreed TAT, and ensure all Special Deals are utilized in a timely manner without any pending Deals except without approval of Dealing Room
• Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
• Maintenance records relevant to the Customer On boarding, Transactional processing, supporting documents such as ID copies, Invoice copies and so on as per internal and regulatory requirements
• Provide excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the department
• Maintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issues
• Adhere to all applicable internal policies and regulatory requirements related to CFE Operations, including data integrity and transactional due diligence
• Assist in preparation of Reports required for monitoring daily tasks and activities of the Department
• Escalate issues and areas of risks to the Department Head and Management Team members as necessary
• Complete assigned processes related to CFE Operations accurately and in a timely manner

Job Requirements

Qualifications

• Bachelor’s Degree Holder or High School Graduate with at least 2 years relevant experience

Experience

• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills

• Knowledge of basic computer applications and operations
• Good interpersonal skills
• Good communication skills
• Customer service oriented
• Good quantitative skills
• Analytical and methodical approach

AtAl Rostamani Group, we seek talented people who work hard to achieve great things.We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.