Senior Officer- Domestic Payment (Emiratized Role)

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

First Abu Dhabi Bank is seeking a dedicated Processor within Operations to handle a sub-section of payments processing. You will ensure timely and accurate processing of transactions while strictly adhering to policies, controls, and SLAs to deliver reliable service.

The role requires a Bachelor’s degree and at least three years in banking, including two years in progressively responsible payment roles. This full-time position is based in Abu Dhabi and does not offer remote work.

Qualifications

• Bachelor's degree required.
• 3 years of banking experience with at least 2 years in similar payments roles and progressive managerial responsibilities.
• Experience in payment processing governance and standards.

Responsibilities

• Ensure efficient error‑free processing of transactions with strict compliance to policies and SLAs.
• Minimise operations risk by ensuring transactions comply with customer/internal instructions.
• Ensure conformance to internal procedures/policies/guidelines and applicable regulations.
• Perform monthly reconciliations and follow-ups on outstanding items.
• Undertake daily processing activities related to payments within the unit.
• Assist departments by providing delivery and support functions.
• Maintain record management and archival per guidelines as primary custodian of security items & customer records.
• Participate in initiatives within section/unit/bank and engage in other activities falling within processor scope.
• Provide periodical reports and management information for decision making and ensure regulatory adherence.

Skills

Attention to detail

Risk management

Process improvement

Policy compliance

Reporting

Education

Bachelor's degree

Job description

The job-holder is responsible for processing a sub-section of operations within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner subject to high risk management and Banks / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in Payment Center.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / and the Bank as and when required.
• To engage on any other activity falling within pretext of a Processor.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards

• Policies Systems Processes & Procedures

  Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

  Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.

  Continuous Improvement

  Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

  Reporting

  Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations tracers DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department.

Qualifications :

• Bachelors degree

Minimum Qualification

• Bachelors degree

Minimum Experience

3 years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.

Remote Work :

No

Employment Type :

Full-time