Associate General Manager_E-Commerce_Omni Channel Concept.Home Centre.UAE_JAFZA_Home Centre

Landmark Group; Dubai; On-site; AED 350,000 - 600,000; Full time

Job summary

Landmark Group in Dubai is seeking an E-Commerce Business Management leader to drive revenue, profitability, conversion, and customer experience targets across digital channels. You will monitor performance, identify opportunities to boost sales, margin, inventory productivity, and customer acquisition, and lead periodic business reviews with senior leadership.

You will steer high-impact cross-functional initiatives to enhance e-commerce capabilities, operating models, and business performance;

Responsibilities

• Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
• Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
• Lead periodic business reviews and provide clear, actionable insights to senior leadership.
• Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
• Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
• Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
• Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
• Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
• Support implementation of scalable fulfilment and operational solutions.
• Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
• Translate business insights into actions that improve growth, profitability, and operational efficiency.
• Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
• Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.

Job description

E-Commerce Business Management

• Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
• Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
• Lead periodic business reviews and provide clear, actionable insights to senior leadership.

Strategic Initiatives & Transformation

• Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
• Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
• Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.

Fulfilment & Customer Experience

• Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
• Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
• Support implementation of scalable fulfilment and operational solutions.

Analytics & Performance Management

• Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
• Translate business insights into actions that improve growth, profitability, and operational efficiency.

Stakeholder Management

• Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
• Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.