General Manager Products Omnichannel

Holland Advisors; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Holland Advisors in Dubai seeks an Associate General Manager / General Manager - Product - Omnichannel to own end-to-end omnichannel fulfilment in-store, coordinating pick, pack, dispatch, collect and returns with the E-commerce Product team.

You will lead cross-functional squads, shape the product backlog, and drive data-led improvements across Power BI dashboards and data sources, while communicating product vision to CEOs and stakeholders.

Qualifications

• 10+ years of retail experience across stores and central office.
• Proven track record delivering tech initiatives that grow sales and enhance customer experience.
• Exceptional communication with CEOs, CDOs and C-suite stakeholders.
• Strong organizational and delivery skills with end-to-end ownership.
• AI-forward mindset with ability to build prototypes and deploy agents to automate workflows.
• Strong data literacy across platforms (Power BI, dashboards, data sources, APIs).
• Collaborative leadership, aligning stakeholders across multiple teams and levels.

Responsibilities

• Own the end-to-end omnichannel fulfilment process in-store, coordinating pick, pack, dispatch, collect and returns.
• Spearhead customer-facing improvement initiatives to enhance in-store collection and reduce queues.
• Identify and close process gaps in omnichannel workflows and implement fixes swiftly.
• Serve as SME on omnichannel in-store, guiding stakeholders and shaping the product roadmap.
• Lead cross-functional collaboration with salesfloor teams, product managers, data teams, engineering, QA and architects.
• Define, prioritise and maintain an ambitious omnichannel product backlog aligned with business value.
• Champion a data-led culture using Power BI and data sources to measure performance and drive improvements.

Skills

AI-forward mindset

Data literacy

Power BI

Cross-functional leadership

APIs

VS Code

Tools

VS Code

AI coding assistants

APIs

Job description

Job role - Associate General Manager / General Manager - Product - Omnichannel

Job Location – Dubai - Jafza One

Job Details -

• Own the end-to-end omnichannel fulfilment process in-store: including pick, pack, dispatch, collect, uncollected orders and returns. You will be working in close collaboration with the E-commerce Product team to ensure a seamless, joined-up experience for our colleagues
• Spearhead customer facing improvement initiatives: Build Products specifically designed to improve the in-store collection experience, reduce queue times and raise overall satisfaction scores across all omnichannel touchpoints.
• Identify and close process gaps: Proactively spot weaknesses or inefficiencies in existing omnichannel workflows, define the right solutions and take decisive action to implement fixes at pace.
• Serve as the Subject Matter Expert (SME): Be the go-to authority on all things omnichannel in-store, providing guidance to stakeholders, informing technology decisions and shaping the product roadmap with deep operational insight.
• Lead cross-functional collaboration: Work hands-on with salesfloor colleagues, business units, product managers, data teams, engineering, QA and solution architects. You will be translating operational realities into well-defined product requirements and delivering outcomes that matter.
• Drive the product roadmap: Define, prioritize and maintain a clear and ambitious omnichannel product backlog, balancing customer impact, colleague experience and business value.
• Champion a data-led culture: Use data and insight to measure performance, validate hypotheses and continuously improve the omnichannel proposition, across vendor dashboards, Power BI and raw data sources.

Knowledge, Skills & Experience

Job Experience

• 10+ years of retail experience across stores and central office: You will have a thorough understanding of retail operations from both a salesfloor and colleague perspective. This grounded insight is essential to building products that truly work in practice.
• Proven track record leading technology-driven solutions: Demonstrated experience delivering tech initiatives that grow sales, maximize colleague productivity and enhance the customer experience. You will be confident across the full Product Lifecycle, from concept through to live deployment.
• Exceptional communication skills, both verbal and written: You will be expected to engage confidently with CEOs, CDOs and C-suite stakeholders, articulating product vision and progress with clarity, conviction and commercial acumen.
• Strong organizational and delivery skills: You are not just an ideas person. Within this role you own delivery end-to-end. You must have proven experience of shipping product at pace, managing competing priorities and holding teams accountable to outcomes.
• AI-forward mindset and practical skills: Comfortable building prototypes, creating and deploying agents to automate your own workflows, and using tools such as VS Code and AI coding assistants to build and iterate on products independently. Simply using LLMs to organize calendars and ask queries is not enough. We are looking for an AI native Product Manager.
• Strong data literacy: Confident working with data across multiple platforms: Power BI, vendor dashboards, raw data sources and APIs. You understand data structures, can identify gaps in data access and know how to improve data storage and governance.
• Collaborative leadership style: Experienced in leading without authority and being able to align stakeholders who may be of a higher band level. You will be working closely with salesfloor colleagues, business units, product managers, data teams, engineering, QA, architects and C-Suite Leadership to align on shared goals and deliver together.