Sales Associate

Apparel Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Apparel Group in Dubai is seeking a dedicated sales associate responsible for maximizing sales and providing exceptional customer service. The role involves assisting customers, promoting loyalty programs, and maintaining store presentation to attract buyers.

The ideal candidate should be well-groomed, flexible with their hours, and knowledgeable about the products. This position demands a strong focus on customer satisfaction and adherence to company guidelines.

Qualifications

• Demonstrated ability to convert window shoppers into buyers.
• Ability to promote loyalty programs effectively.
• Must possess up-to-date product knowledge.

Responsibilities

• Greet and assist customers in product selection.
• Ensure proper presentation of merchandise according to guidelines.
• Handle POS transactions and maintain cash accuracy.

Skills

Exceptional customer service

Retail experience

Product knowledge

Flexibility to work extended hours

Job description

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve customers with the highest standards and follow the company guideline of selling (GUEST - Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all times
• Flexible to work for extended hours during the Sale period
• Must possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party