Reservations Manager

Grand Millennium Al Wahda; Abu Dhabi; On-site; AED 165,258 - 220,345; Full time

Job summary

Grand Millennium Al Wahda in Abu Dhabi is looking for a Reservations Manager. You will oversee the hotel’s reservations department, ensuring efficient booking processes while maximizing room revenue.

Your responsibilities include managing the reservations team, implementing strategies to optimize revenue, and providing exceptional customer service. Candidates should have a degree in Hospitality Management and at least 3 years of experience in a similar role.

Qualifications

• Minimum 3 years of experience as Reservations Manager in 5 star hotel.
• Strong knowledge of hotel reservation systems (PMS) like Opera.
• Fluent in English; additional languages like Arabic are a plus.

Responsibilities

• Oversee hotel’s reservations department and booking processes.
• Supervise and lead the reservations team.
• Develop and implement reservation strategies.

Skills

Hotel reservation systems (PMS)

Revenue management principles

Analytical skills

Excellent communication

Customer service

Microsoft Office proficiency

Education

Bachelor’s degree or diploma in Hospitality Management

Tools

Opera PMS

Microsoft Excel

Job description

As the Reservations Manager, you will be responsible for overseeing the hotel’s reservations department, ensuring efficient booking processes, and maximizing room revenue. Your role involves managing the revenue team, implementing reservation strategies, and providing excellent customer service.

Key Job Responsibilities

• Supervise and lead the reservations team.
• Develop and implement reservation strategies to optimize room revenue.
• Monitor and manage room inventory and availability across distribution channels.
• Ensure accurate and efficient booking processes for guests and travel partners.
• Collaborate with sales and marketing teams to drive room reservations and revenue.
• Utilize reservation management software and tools to manage bookings.
• Analyze booking trends, occupancy, and revenue reports to make informed decisions.
• Train and mentor the reservation team in providing excellent customer service.
• Address reservation-related inquiries and concerns from guests and travel partners.
• Manage group reservations and negotiate group rates when necessary.
• Prepare and present reservation reports and performance metrics to the head of Revenue.
• Participate in budgeting and financial planning related to room revenue.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management or Business.
• Minimum 3 years of experience as Reservations Manager in 5 star hotel.
• Strong knowledge of hotel reservation systems (PMS) such as Opera PMS or similar platforms.
• Excellent understanding of revenue management principles, room inventory control, and distribution channels.
• Experience with channel managers, online travel agencies (OTAs), and global distribution systems (GDS).
• Strong analytical skills with the ability to interpret reports, forecast demand, and optimize occupancy and revenue.
• Excellent communication and interpersonal skills with the ability to lead and motivate a reservations team.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with excellent problem-solving and decision-making abilities.
• High level of accuracy and attention to detail.
• Fluent in English; knowledge of Arabic or additional languages is an advantage.