Associate Relationship Manager

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Abu Dhabi Islamic Bank in Dubai is seeking an Associate Relationship Manager to support relationship managers and contribute to revenue growth. You will prepare client analyses, engage with customers daily, and ensure high levels of service for business clients.

You will coordinate with credit, risk, and operations teams, prepare documentation for credit proposals, and help expand product usage (IVR, online banking, cash management).

Qualifications

• Specialist Skills / Technical Knowledge Required for this role: Product knowledge, Communication and computer skills, Customer service oriented, Cross selling skills, Problem solving.

Responsibilities

• Support RMs in services.
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services.
• Call Report preparation to be high standards.
• Prepare credit applications – analysis financial statements for approvals.
• Ensure CA’s for new clients and renewals are prepared per policy.
• Ensure all documentation for credit proposals is complete with sufficient collateral.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with internal departments for quick turnaround.
• Verify and inspect collateral to minimize credit risk.
• Maintain high standard service with customers and avoid complaints.
• Respond to customer calls with appropriate greetings.
• Adhere to Bank’s financing policy and report exceptions.
• Perform other tasks as directed by Management.

Skills

Product knowledge

Communication and computer skills

Customer service oriented

Cross selling skills

Problem solving

Job description

Job description

Role : Associate Relationship Manager
Location : Dubai
Role Purpose:
Helping RMs and contribute for generating required revenue. Preparing CAs, contacting customers on day-to-day basis as and when required to finish the required jobs for them up to the satisfaction. Provide high level of Customer Service & Special attention for BBD Clients in Business Centers and Increase acquisition (NTB).

KEY METRICS:

• Service: Satisfactory level of service
• Revenue: Support RMs in achieving revenue targets
• Control: UAE central bank and GCD

Key Accountabilities of the role

• Support RMs in services
• Attend all after sales services, needs & requirements.
• Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
• Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
• Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
• Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
• Initiates and ensures disbursements and adjustments of finances.
• Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
• Ensure that the approved credit lines are valid and available for the clients.
• Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
• Maintain high standard service with customers and ensure no complains.
• Responding on customers calls and starts with appropriate greetings.
• Strictly adhere to Bank’s financing policy Manual and report any exceptions.
• Perform other tasks specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

• Product knowledge
• Communication and computer skills
• Customer service oriented
• Cross selling skills
• Problem solving

Previous experience:

• Minimum 3 years in Customer Service