Assistant Relationship Manager

First Abu Dhabi Bank; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

First Abu Dhabi Bank in Dubai seeks a client-focused sales professional to achieve set monthly and annual revenue targets across all products. You will focus on new-to-bank acquisition and expanding existing relationships, ensuring superior onboarding and strict adherence to KYC and compliance.

You will analyze customer needs, leverage cross-sell opportunities, and participate in ongoing training and development to drive quality service and sound risk controls.

Qualifications

• Convincing and negotiating skills aligned to business complexity.
• Strong ability to derive customer insights and market opportunities.
• Ability to build and maintain effective business relationships with colleagues and clients.

Responsibilities

• Meet and exceed monthly and annual sales target objectives
• Ensure market penetration focusing on New to Bank acquisition and existing clients
• Analyze cases and provide customer information after field visits
• Familiarity with policies, products and processes for superior onboarding
• Participate in learning, development and training programmes
• Adhere to KYC, Compliance policies and other processes
• Achieve monthly and annual KPI objectives
• Leverage cross-sell opportunities to increase revenue per customer
• Maintain daily sales reports for review by team leader and manager assets

Skills

Convincing and Negotiating Skills

Customer Insight and Market Research

Build and maintain effective business-

Education

University Degree

Job description

JOB SUMMARY

• Accomplish set sales and revenue objectives for all Products as per set business plan.
• Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.
• Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.
• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

KEY RESPONSIBILITIES

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated
• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets
• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution
• To ensure participation in assigned training, Learning & Development programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client
• Application & KYC Documentation etc.
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise.
• Discuss the cases with stake holders and ensure support is provided
• Customer Insight and Market Research: Build a strong understanding of our portfolio, BB Customers’ unmet needs, and use these insights to develop value proposition strategy, conduct market research.
• Presentation preparation and development: Develop written and verbal communications to inform and align with key decision makers and demonstrate real business impacts.

REQUIREMENTS / QUALIFICATIONS

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank
• Education required: University Degree
• Experience: 3 – 5 years of experience in Banking or in a Financial Industry

Skills

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Customer Insight and Market Research
• To build and maintain effective business relationship with all colleagues.