Assistant Relationship Manager-BBD(Outsource)

ADIB Group; Abu Dhabi; Hybrid; AED 150,000 - 210,000; Full time

Job summary

ADIB Group in Abu Dhabi is seeking an Assistant Relationship Manager to support elite business banking clients in growing portfolios, enhancing service quality and cross-selling opportunities.

Role emphasizes risk-aware portfolio management, AML compliance, and effective client communication across multiple locations, with a strong focus on achieving financial targets and maintaining professional standards.

Qualifications

• Bachelor's degree in Finance/Business Administration or related field.
• Minimum of 2 years of experience in banking or financial services.
• Excellent knowledge of business banking trade products and foreign exchange rates.
• Strong communication and interpersonal skills.
• Proficiency in customer complaint resolution and service delivery.

Responsibilities

• Assist in achieving financial and non-financial objectives.
• Support portfolio growth focusing on liabilities FX fees and trade transactions.
• Identify cross-selling opportunities to enhance revenue streams.
• Monitor risk, AML compliance, and regulatory guidelines.
• Maintain professional relationships with elite business banking clients.

Skills

Communication

Interpersonal skills

Customer service

Banking knowledge

Team collaboration

Education

Bachelor's degree in Finance/Business Administration or related field

Job description

Description

Key Accountabilities of the role

Portfolio Growth and Financial Targets:

• Assist in achieving assigned financial and non-financial objectives.
• Support the management and growth of portfolios focusing on increasing liabilities FX fees and trade transactions while meeting overall financial targets.
• Aid in ensuring portfolio growth compared to the previous year.
• Assist in identifying and seizing cross-selling opportunities to enhance revenue streams.
• Help implement strategies to maximize portfolio growth while minimizing risk supporting regular SWOT analyses.
• Support efforts in cross-selling to increase product share per customer aiding in maximizing revenue from the existing portfolio.
• Assist in targeting high transactional and high-value balance companies for onboarding.
• Support regular visits and calls with clients to maintain rapport and identify new business opportunities.
• Assist in reporting on portfolio activities achievements and challenges to management providing feedback and suggestions for improvement.
• Aid in proactively seeking new business opportunities and referrals from existing clients.
• Assist in conducting financial assessments accurately to understand clients needs and risk tolerance.
• Support the identification and cultivation of new business relationships with potential clients through networking and prospecting activities

Client Relationship Management and Customer Service:

• Support in serving all clients particularly focusing on the elite segment.
• Aid in enhancing relationships with business banking customers prioritizing the elite segment in financial and service aspects.
• Support the service of all clients with a particular focus on the elite segment.
• Assist in communicating regularly with clients to foster growth and satisfaction addressing complaints promptly and providing excellent service.
• Aid in utilizing various communication channels to maintain strong client relationships focusing on the elite segment.
• Assist in enhancing relationships with business banking customers prioritizing the elite segment in financial and service aspects.
• Maintain professionalism and ethical standards in all interactions with clients and internal stakeholders.

Portfolio Risk Monitoring:

• Help maintain awareness of risk parameters including AML compliance and regulations.
• Assist in providing necessary inquiries and documents to the compliance department.
• Support the identification and assessment of potential risks or suspicious activities.
• Aid in monitoring customer transactions for signs of risk or non-compliance.
• Assist in conducting ongoing due diligence and updating customer records accordingly.
• Assist in reviewing and updating client profiles and risk ratings regularly to ensure accuracy and compliance.

Professional Development and Adaptability:

• Support staying updated on banking products services and industry trends.
• Participate in training and development opportunities.
• Demonstrate flexibility to adapt to changing needs including working in multiple locations.
• Collaborate effectively with internal teams and partners.
• Adhere to organizational policies and regulatory guidelines
• Contribute to meeting or exceeding targets while maintaining high customer satisfaction.

Specialist Skills / Technical Knowledge Required for this role:

Minimum Requirements forAssistant Relationship Manager:

• Bachelors degree in Finance Business Administration or related field.
• Minimum of 2 years of experience in banking or financial services
• Excellent knowledge of business banking trade products and foreign exchange rates.
• Strong communication and interpersonal skills.
• Proficiency in customer complaint resolution and service delivery.

Previous experience required (if any)

Experience:

• Minimum of 2 years of experience in banking or financial services

Required Experience:

Manager