Assistant Outlet Manager

Ennismore; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Job summary

Rixos Al Mairid is seeking a proactive Assistant Outlet Manager to join the Food & Beverage team. You will support the Outlet Manager in overseeing daily outlet operations, ensuring superior service, guest satisfaction, and efficient team performance.

Key responsibilities include supervising staff, managing inventory, and contributing to revenue targets while maintaining health and safety standards in a luxury hospitality setting.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Experience in food & beverage service with supervisory exposure is preferred.

Responsibilities

• Operational Support: Assist in managing day-to-day outlet operations and ensure brand standards.
• Guest Relations: Greet guests, handle complaints, and ensure satisfaction.
• Team Supervision: Lead and train outlet team, manage performance.
• Inventory Control: Monitor stock, orders, and usage to minimize waste.
• Financial Oversight: Support in achieving outlet targets and revenue strategies.
• Compliance: Adhere to health, safety, and hygiene regulations.
• Collaboration: Coordinate with outlets, events, and departments.
• Reporting: Provide sales and staff feedback to Outlet Manager.
• Problem-Solving: Address issues to improve guest service and outlet performance.

Skills

Leadership

Interpersonal skills

Communication

Customer service

POS systems

Microsoft Office

F&B trends

Service techniques

Multitasking

Detail-oriented

Organizational skills

Education

Hospitality management degree

Tools

POS systems

Microsoft Office Suite

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a dynamic and service-oriented Assistant Outlet Manager to join our Food & Beverage team. The Assistant Outlet Manager will support the Outlet Manager in overseeing the daily operations of the outlet, ensuring high service standards, guest satisfaction, and team efficiency. This role is essential in maintaining smooth service flow, managing staff performance, and achieving financial goals.

Key Responsibilities:

• Operational Support: Assist in managing the day-to-day operations of the outlet, ensuring smooth service delivery, adherence to brand standards, and optimal guest experience.
• Guest Relations: Greet and interact with guests, ensuring satisfaction and handling any complaints or requests promptly and professionally.
• Team Supervision: Supervise and motivate the outlet team, assign duties, provide training, and ensure staff performance aligns with company standards.
• Inventory Control: Assist in managing stock levels, including ordering, receiving, and monitoring usage to minimize waste and maintain cost control.
• Financial Oversight: Support in achieving outlet financial targets by monitoring expenses, upselling, and contributing to revenue generation strategies.
• Compliance: Ensure health, safety, and hygiene regulations are strictly followed within the outlet.
• Collaboration: Work closely with the Outlet Manager and other departments to coordinate service, events, and special promotions.
• Reporting: Provide feedback and reports to the Outlet Manager on sales performance, staff issues, and guest feedback.
• Problem-Solving: Resolve operational issues efficiently and take initiative to improve guest service and outlet performance.

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

• Diploma or degree in Hospitality Management or related field.
• Minimum 2 years of experience in food and beverage service, with at least 1 year in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Proficiency in POS systems and Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of food and beverage trends and service techniques.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong organizational skills.