Outlet Manager

Ennismore; Ras Al Khaimah; On-site; AED 167,000 - 279,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a dynamic Outlet Manager to lead daily restaurant and bar operations, delivering exceptional guest experiences while driving profitability and upholding Rixos standards.

You will supervise the outlet team, coordinate with kitchen and bar, ensure safety and cleanliness, and develop promotions to attract guests in a luxury hospitality setting.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years of supervisory/managerial experience in Food & Beverage.
• Strong leadership and communication skills to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficiency with Microsoft Office; familiarity with F&B software a plus.
• Exceptional guest service and hospitality mindset.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Outlet Operations: manage day-to-day outlet operations with high hygiene, safety, and quality.
• Guest Experience: deliver outstanding service, anticipate needs, engage guests.
• Team Leadership: supervise, train, and motivate the outlet team; scheduling.
• Revenue & Cost Control: maximize revenue, control costs, manage inventory.
• Compliance: ensure food safety, hygiene, and SOP adherence; audits and training.
• Marketing & Promotions: collaborate on promotions and events to attract guests.
• Reporting: prepare sales and staff performance reports; provide insights.
• Collaboration: coordinate with kitchen, bar, and other outlets for seamless service.

Skills

Leadership

Communication

Guest service

Work under pressure

Flexibility

Food safety knowledge

Cost control

POS systems

Microsoft Office

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Microsoft Office Suite

F&B software

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a dynamic and guest-oriented Outlet Manager to oversee the daily operations of one of our signature restaurants or bars. The Outlet Manager will be responsible for delivering exceptional guest experiences, managing the team, ensuring service excellence, and optimizing profitability. This role plays a key part in upholding Rixos service standards and creating memorable dining experiences.

Key Responsibilities:

• Outlet Operations: Manage the day-to-day operations of the outlet, ensuring smooth and efficient service, and maintaining high standards of hygiene, safety, and quality.
• Guest Experience: Deliver outstanding guest service by anticipating needs, handling feedback effectively, and creating a welcoming and engaging atmosphere.
• Team Leadership: Supervise, train, and motivate the outlet team. Manage schedules, monitor performance, and foster a culture of collaboration and excellence.
• Revenue & Cost Control: Maximize revenue through upselling, controlling costs, minimizing waste, and managing inventory and stock effectively.
• Compliance: Ensure compliance with food safety regulations, hygiene standards, and internal SOPs. Conduct regular audits and training.
• Marketing & Promotions: Collaborate with the marketing team to develop and execute promotions, events, and initiatives to attract and retain guests.
• Reporting: Prepare reports on sales, guest feedback, staff performance, and operational needs. Provide insights and recommendations for improvement.
• Collaboration: Work closely with the kitchen, bar, and other F&B outlets to ensure seamless service and coordination.

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years of experience in a supervisory or managerial role in food & beverage operations.
• Strong leadership and communication skills with the ability to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); knowledge of F&B software is a plus.
• Exceptional guest service skills and a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.