Outlet Supervisor

Ennismore; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Job summary

Rixos Al Mairid is seeking a proactive Outlet Supervisor to lead daily F&B operations, ensuring service excellence and guest satisfaction in a luxury setting.

You will supervise a team, train staff, manage queues, monitor inventory, and uphold safety and brand standards while collaborating with kitchen, bar, and other departments to deliver seamless service.

Qualifications

• High School diploma or equivalent; hospitality qualification is an advantage.
• Proven leadership and strong communication and guest-relations abilities.
• Experience supervising a team in luxury hotel or fine dining settings.

Responsibilities

• Daily Operations: oversee outlet operations ensuring brand standards and guest satisfaction.
• Team Supervision: train, guide, and schedule team members; evaluate performance.
• Guest Experience: address needs and resolve service issues promptly.
• Inventory Control: monitor stock levels and requisition supplies.
• Compliance & Safety: ensure health, safety, and hygiene standards.
• Training: conduct on-the-job training on menus, service procedures, upselling.
• Financial Support: assist with cash handling and daily closing procedures.
• Communication: coordinate with kitchen/bar and other departments.
• Standards Maintenance: uphold presentation and staff appearance.

Skills

Leadership

Interpersonal skills

Communication

Guest relations

Problem solving

Shift flexibility

Team management

Education

High School diploma or equivalent

Hospitality qualification

Tools

POS systems

Basic computer applications

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Al Mairid is seeking a proactive and detail-oriented Outlet Supervisor to join our Food & Beverage team. The Outlet Supervisor will be responsible for overseeing the daily operations of a specific restaurant or outlet, ensuring the highest level of service excellence, team efficiency, and guest satisfaction. This role ensures smooth operations by leading the team and supporting the Outlet Manager in all aspects of service delivery.

Key Responsibilities

• Daily Operations: Oversee and manage the daily operation of the outlet, ensuring seamless service, adherence to brand standards, and guest satisfaction.
• Team Supervision: Guide, train, and support team members in delivering professional and efficient service. Assist in team scheduling, performance evaluation, and task delegation.
• Guest Experience: Address guest needs and resolve any service issues promptly to maintain a high standard of guest satisfaction.
• Inventory Control: Monitor stock levels of equipment, supplies, and consumables; ensure proper usage and timely requisitions.
• Compliance & Safety: Ensure compliance with health, safety, and hygiene standards. Conduct routine checks to maintain cleanliness and organization.
• Training: Conduct on-the-job training and support team members in understanding menu items, service procedures, and upselling techniques.
• Financial Support: Assist with cash handling, daily closing procedures, and ensuring accurate billing and POS entries.
• Communication: Coordinate with kitchen, bar, and other departments to ensure timely and efficient service. Relay guest feedback for service improvements.
• Standards Maintenance: Maintain presentation standards of the outlet, including table setups, service equipment, and staff appearance.

Qualifications

Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.

Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.

Food Safety & Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.

• High School diploma or equivalent; hospitality qualification is an advantage.
• Minimum 2 years of experience in a supervisory role within a luxury hotel or fine dining outlet.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of food and beverage service procedures and standards.
• Proficiency in POS systems and basic computer applications.
• Ability to manage a team in a fast-paced environment while maintaining service quality.
• Excellent problem-solving and guest-relations skills.
• Flexibility to work shifts, including weekends and holidays.
• Ability to stand for extended periods and handle physical tasks as needed.