Outlet Supervisor

RIXOS; Ras Al Khaimah; On-site; AED 67,000 - 134,000; Full time

Job summary

Rixos Al Mairid in Ras Al Khaimah is seeking a proactive Outlet Supervisor to oversee daily operations of a luxury restaurant or outlet, ensuring service excellence and guest satisfaction while supporting the Outlet Manager.

You will lead a team, train staff, monitor inventory, uphold safety standards, and coordinate with kitchen and bar to deliver seamless service, including upselling and accurate cash handling.

Qualifications

• Minimum 2 years in a supervisory role in a luxury hotel or fine dining outlet.
• Strong leadership, interpersonal and communication skills.
• Knowledge of F&B service procedures and standards.
• Proficiency in POS systems and basic computer applications.
• Ability to manage a team in a fast-paced environment while maintaining service quality.
• Flexibility to work weekends and holidays.
• Ability to stand for extended periods and perform physical tasks.

Responsibilities

• Oversee daily outlet operations ensuring seamless service and brand standards.
• Train and supervise team; assist in scheduling and performance evaluation.
• Address guest needs and resolve service issues promptly.
• Monitor inventory levels and assist with requisitions.
• Ensure compliance with health, safety and hygiene standards.
• Conduct on-the-job training and upselling techniques.
• Assist with cash handling, daily closing and POS entries.
• Coordinate with kitchen, bar and other departments."Relay guest feedback for service improvements."
• Maintain presentation standards of the outlet.

Skills

Leadership

Interpersonal skills

Communication

POS systems

Computer literacy

Team management

Education

High School diploma

Hospitality qualification (advantage)

Tools

POS systems

Job description

Job Description

Rixos Al Mairid is seeking a proactive and detail-oriented Outlet Supervisor to join our Food and Beverage team. The Outlet Supervisor will be responsible for overseeing the daily operations of a specific restaurant or outlet, ensuring the highest level of service excellence, team efficiency and guest satisfaction. This role ensures smooth operations by leading the team and supporting the Outlet Manager in all aspects of service delivery.

Key Responsibilities

• Daily Operations: Oversee and manage the daily operation of the outlet ensuring seamless service adherence to brand standards and guest satisfaction.
• Team Supervision: Guide, train and support team members in delivering professional and efficient service. Assist in team scheduling, performance evaluation and task delegation.
• Guest Experience: Address guest needs and resolve any service issues promptly to maintain a high standard of guest satisfaction.
• Inventory Control: Monitor stock levels of equipment, supplies and consumables, ensure proper usage and timely requisitions.
• Compliance & Safety: Ensure compliance with health, safety and hygiene standards. Conduct routine checks to maintain cleanliness and organization.
• Training: Conduct on-the-job training and support team members in understanding menu items, service procedures and upselling techniques.
• Financial Support: Assist with cash handling, daily closing procedures and ensuring accurate billing and POS entries.
• Communication: Coordinate with kitchen, bar and other departments to ensure timely and efficient service. Relay guest feedback for service improvements.
• Standards Maintenance: Maintain presentation standards of the outlet, including table setups, service equipment and staff appearance.

Requirements

• High School diploma or equivalent; hospitality qualification is an advantage.
• Minimum 2 years of experience in a supervisory role within a luxury hotel or fine dining outlet.
• Strong leadership, interpersonal, and communication skills.
• Knowledge of food and beverage service procedures and standards.
• Proficiency in POS systems and basic computer applications.
• Ability to manage a team in a fast-paced environment while maintaining service quality.
• Excellent problem-solving and guest-relations skills.
• Flexibility to work shifts, including weekends and holidays.
• Ability to stand for extended periods and handle physical tasks as needed.