Assistant Manager - tMart Operations

Talabat; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

Talabat is seeking an Assistant Manager for tMart Operations in Dubai. This full-time role focuses on managing daily operations, enhancing fulfillment performance, and supervising frontline teams to ensure efficient workflows.

The ideal candidate will have 3-5 years in operations, proven operational capability, and strong leadership skills in a fast-paced environment.

The position offers a competitive salary and the opportunity to be part of a dynamic operations team.

Qualifications

• 3-5 years of experience in operations, preferably within e-commerce, quick commerce, retail, grocery, logistics, or fulfillment environments.
• Experience managing frontline teams and supporting day-to-day operational execution.
• Exposure to warehouse operations, dark stores, fulfillment centers, or last-mile delivery operations is an advantage.

Responsibilities

• Support the implementation, monitoring, and improvement of daily operational processes across assigned business areas.
• Oversee day-to-day activity within dark stores, fulfillment operations, last-mile support, customer experience.
• Identify operational issues early and resolve them quickly.

Skills

Operations management

Dark store operations

Fulfillment coordination

Last-mile operations support

Frontline team supervision

KPI tracking

Order accuracy monitoring

Delivery SLA monitoring

Inventory accuracy

Waste control

Shift planning

Field audits

SOP compliance

Process improvement

Cost control support

Excel reporting

Operational systems

Order management systems

Inventory management systems

Cross-functional coordination

Problem solving

Team coaching

Education

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field

Tools

Excel

Job description

Job Snapshot

• Role: Assistant Manager - tMart Operations
• Location: Dubai, United Arab Emirates
• Industry: Internet
• Function: Operations-Plant Management
• Experience: 3-5 years
• Job Type: Full-time Position

Overview

Assistant Manager - tMart Operations in Dubai, United Arab Emirates is an Internet industry role focused on daily operations, fulfillment performance, dark store coordination, last‑mile support, and frontline team supervision. This opportunity is suited to a hands‑on operations professional who can improve service quality, support process discipline, manage operational KPIs, and help tMart deliver fast, accurate, and reliable customer orders. The role supports the execution and optimization of day‑to‑day business operations across fulfillment, logistics, store operations, and customer experience touchpoints. The selected candidate will work closely with operations leadership, supply chain, category, finance, customer service, and frontline teams to maintain smooth workflows, improve productivity, and support continuous operational improvement.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Internet
• Function: Operations-Plant Management
• Salary: 18000-28000
• Gender: Any Candidate
• Nationality: Any
• Job Type: Full-time Role

Context

This role is responsible for supporting operational stability and service excellence within tMart's quick commerce environment. The Assistant Manager - tMart Operations will help monitor daily execution, identify workflow gaps, improve order fulfillment quality, support field audits, and ensure frontline teams follow operating procedures, schedules, and performance expectations.

Key Responsibilities

• Support the implementation, monitoring, and improvement of daily operational processes across assigned business areas.
• Oversee day-to-day activity within dark stores, fulfillment operations, last‑mile support, customer experience, or related operational functions.
• Ensure teams follow standard operating procedures, company policies, service standards, and safety expectations.
• Identify operational issues early and resolve or elevate them quickly to avoid delays, service failures, or customer impact.
• Assist in monitoring inventory accuracy, order fulfillment rates, delivery timelines, productivity, waste, and service quality.
• Conduct regular field visits across assigned areas to audit operations and check on‑ground compliance.
• Review local workflows, identify improvement opportunities, and support practical fixes that improve efficiency.
• Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, productivity, and team performance.
• Prepare regular operational reports and highlight risks, trends, and areas requiring management attention.
• Provide useful insights and recommendations that support data‑driven decision‑making.
• Supervise frontline teams and help ensure productivity, schedule adherence, and quality execution during daily operations.
• Assist with onboarding, training, coaching, and performance support for operations staff.
• Coordinate staffing, shift planning, and team deployment based on operational demand.
• Work with the Operations Manager to implement process improvement initiatives and cost‑control measures.
• Coordinate with supply chain, category, customer service, finance, and other internal teams to keep operations moving smoothly.
• Act as a point of contact for operational issues and support timely resolution.
• Ensure accurate use of inventory management, order management, and related operational systems.
• Support system adoption, maintain data accuracy, and provide feedback for system enhancements.

Ideal Profile

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field.
• 3-5 years of experience in operations, preferably within e‑commerce, quick commerce, retail, grocery, logistics, or fulfillment environments.
• Experience managing frontline teams and supporting day‑to‑day operational execution.
• Exposure to warehouse operations, dark stores, fulfillment centers, or last‑mile delivery operations is an advantage.
• Strong organizational skills with the ability to manage priorities, follow-ups, reports, and operational routines.
• Detail‑focused approach with the ability to spot process gaps, compliance issues, and performance risks.
• Good analytical and problem‑solving skills with confidence in using data to support decisions.
• Able to work effectively in a fast‑paced and changing operational environment.
• Strong communication and interpersonal skills for coordinating with teams, supervisors, and cross‑functional stakeholders.
• Proficient in Excel, operational tools, data reporting, and system‑based workflows.
• Holds a valid driving license and has access to a car for field visits and operational follow‑ups.

Skills Set

• Operations management
• Dark store operations
• Fulfillment coordination
• Last‑mile operations support
• Frontline team supervision
• KPI tracking
• Order accuracy monitoring
• Delivery SLA monitoring
• Inventory accuracy
• Waste control
• Shift planning
• Field audits
• SOP compliance
• Process improvement
• Cost control support
• Excel reporting
• Operational systems
• Order management systems
• Inventory management systems
• Cross‑functional coordination
• Problem solving
• Team coaching