Assistant Manager, Residential Operations & Guest Services

Wynn Al Marjan Island; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island seeks an Assistant Manager – Wynn Oasis to lead the Staff Accommodation team on site. You will support daily housing operations, supervise frontline staff, coordinate with Facilities, Security and HR, and help plan resident events to enhance community engagement.

The ideal candidate has 1–2 years of supervisory experience in housing or hospitality, a diploma or degree in a related field, and strong communication skills.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Facilities Management, or a related field preferred.
• 1–2 years of supervisory or team lead experience in housing, hospitality, or facility operations.
• Experience in managing residential facilities or large-scale accommodations is an advantage.
• Strong interpersonal and communication skills with a guest-first mindset.
• Proficiency in Microsoft Office; experience with housing/property management systems is a plus.
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Support the Operations Manager in overseeing daily housing operations, including housekeeping, maintenance, front desk, and transportation services.
• Assist in planning and executing resident events, wellness programs, and cultural celebrations to enhance community engagement.
• Address resident concerns and service requests with professionalism and empathy, escalating issues as needed.
• Conduct routine inspections of rooms and common areas to ensure cleanliness, safety, and compliance with brand standards.
• Coordinate with internal departments such as Facilities, Security, and HR to ensure seamless service delivery.
• Monitor room assignments, move-in/move-out processes, and occupancy levels to support efficient space utilization.
• Maintain accurate records for inventory, maintenance requests, and resident feedback.
• Supervise and support front-line staff, ensuring high performance and adherence to service standards.
• Assist in emergency preparedness and response procedures.
• Promote a positive, inclusive, and respectful living environment for all residents.

Education

Diploma or Bachelor’s in Hospitality or related field

Tools

MS Office

Housing/Property management systems

Job description

Wynn Al Marjan Island seeks an Assistant Manager – Wynn Oasis to lead the Staff Accommodation team on site. You will support daily housing operations, supervise frontline staff, coordinate with Facilities, Security and HR, and help plan resident events to enhance community engagement.

The ideal candidate has 1–2 years of supervisory experience in housing or hospitality, a diploma or degree in a related field, and strong communication skills.