Resident Services Supervisor - Hospitality & Housing

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 89,000 - 134,000; Full time

Job summary

Wynn Al Marjan Island is seeking an Assistant Manager Wynn Oasis to join the resort's Staff Accommodation team in Ras Al Khaimah. You will support daily housing operations, including housekeeping, front desk, and transport, while coordinating events and resident services to ensure exceptional guest experiences.

Ideal candidates hold a Diploma or Bachelor's in Hospitality or Facilities Management with 1–2 years of supervisory experience in housing or hospitality, plus strong interpersonal skills

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Facilities Management, or related field.
• 1–2 years of supervisory experience in housing, hospitality, or facilities.
• Experience managing residential facilities is a plus.

Responsibilities

• Oversee daily housing operations including housekeeping, maintenance, front desk, and transportation.
• Plan and execute resident events, wellness programs, and cultural celebrations.
• Address resident concerns and service requests professionally and escalate when needed.
• Conduct routine inspections of rooms and common areas for cleanliness and safety.
• Coordinate with Facilities, Security, and HR to ensure seamless service.
• Monitor room assignments, move-in/move-out, and occupancy levels.
• Maintain records for inventory, maintenance requests, and resident feedback.
• Supervise front-line staff and ensure high performance and service standards.
• Assist in emergency preparedness and response procedures.
• Promote a positive, inclusive living environment for all residents.

Skills

Interpersonal skills

Guest-focused mindset

Education

Diploma or Bachelor's degree in Hospitality, Facilities Management, or related field

Tools

Microsoft Office

Housing/Property management systems

Job description

Wynn Al Marjan Island is seeking an Assistant Manager Wynn Oasis to join the resort's Staff Accommodation team in Ras Al Khaimah. You will support daily housing operations, including housekeeping, front desk, and transport, while coordinating events and resident services to ensure exceptional guest experiences.

Ideal candidates hold a Diploma or Bachelor's in Hospitality or Facilities Management with 1–2 years of supervisory experience in housing or hospitality, plus strong interpersonal skills