Assistant Manager, Imperial Services

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Kerzner International Limited's Atlantis The Palm in Dubai seeks an Assistant Manager to support the Imperial Club operations across lounges and lobby. You will coordinate arrivals and departures, ensuring impeccable resort standards and guest experiences.

The role requires 5+ years in hospitality, with at least 1 year in a Club Lounge or equivalent at an assistant managerial level, plus cross-functional knowledge of Rooms, Front Office and F&B, and leadership experience.

Qualifications

• Minimum 5 years experience in Hospitality.
• At least 1 year experience in a Club Lounge environment or similar at an Assistant managerial level.
• Experience across Rooms, Front Office and F&B.
• Ability to excel in a fast-paced environment and exceed guest satisfaction.

Responsibilities

• Support the Manager Imperial Club in supervising operations across lounges and lobby.
• Coordinate and monitor guests' arrivals and departures to ensure resort standards.
• Train and develop team members; coordinate employee schedules and ensure SOPs are followed.
• Deliver outstanding guest service and overall customer satisfaction.

Skills

Hospitality experience

Leadership experience

Guest service excellence

Job description

A part of Kerzner International a global leader in luxury hospitality Atlantis The Palm is a world where iconic stays legendary adventures and the boldest flavours all come together to transport guests to A World Away The iconic resort located on the crescent of Palm Island features 1 544 Rooms Suites and Signature Suites each designed with thoughtful details inspired by the sea It is the ultimate destination for world-class dining bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants The resort is also home to unforgettable experiences from record-breaking thrills at the world s largest waterpark to stunning views of 65 000 marine animals in the aquarium and close encounters with resident Indo-Pacific dolphins at Dolphin Bay Behind this extraordinary destination are over 6 000 colleagues from 129 nationalities Together we foster a vibrant and inclusive culture where talent is nurtured wellbeing is prioritised and careers truly thrive strong

About The Role

As an Assistant Manager you will be responsible for supporting the Manager Imperial Club in oversreing the operation across the lounges and lobby coordinating and monitoring all guests arrival departure to ensure that our in-house guest experiences are as per resort standards Your responsibilities include supporting with training and developing team members coordinating employees schedules and ensuring that company standard operating procedures policies and procedures are being followed and consistently implemented Finally you will help to deliver outstanding guest service and overall customer satisfaction

The ideal candidate will have experience within a luxury hotel, with a minimum of 5 years experience in Hospitality. To be considered for this role you must also have at least 1 years experience working within a Club Lounge environment or similar at an Assistant managerial level with an international luxury. To be successful in this role you will also have acquired knowledge within the Rooms, Front Office Division and crossed over into F&B, with some leadership experience. The ability to excel working in a fast-paced environment managing multiple business requirements whilst exceeding guest satisfaction will also be a key part of this exciting role.